Division Director, Retail Stores

FT / PT Status – Full-Time Benefits Eligibility – This position is eligible for a full benefits package. Salary – $46.63 - $65.45 Hourly Wage Remote Work / In-Office – In-Office / On-Site Recruiter – Jessica Camp | jcamp@utah.gov Application Deadline – 10/25/2026* This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible. Key Responsibilities Job Description The Division Director, Retail Stores, leads the Department of Alcoholic Beverage Services’ (DABS) statewide retail liquor store operations, ensuring the consistent customer service, responsible alcohol sales, employee performance, and operational results across the retail network. The Division Director, Retail Stores, works with other DABS divisions to support efficiency operations across the supply chain and has regular engagement with regional and retail store managers and teams. The Division Director, Retail Stores, reports directly to the Managing Director of Operations and may receive assignments from other department leaders. Responsibilities The Division Director, Retail Stores, will perform a variety of office functions including but not limited to: Manage and lead regional and retail store managers across the state. Ensure consistent execution of operational standards and training across all state retail store locations and operations, including inventory and financial controls and corrective actions. Monitor store performance, customer service metrics, inventory accuracy, and operational compliance. Oversee retail store workforce planning, including staffing needs, scheduling practices, succession planning, and training in coordination with other department divisions. Coordinate with purchasing, merchandising, distribution, and technology teams to support product availability and the customer experience. Recommend changes to retail policies, procedures, systems, and store operations based on performance data, employee feedback, customer needs, and department priorities. Provide leadership with timely updates on retail performance, emerging risks, and progress on department initiatives. Qualifications Skills and Qualifications Knowledge of retail operations. Ability to develop leaders and manage performance expectations across a geographically dispersed team. Strong judgment, communication, and problem-solving skills. Ability to balance customer service, operational efficiency, and regulatory responsibilities. Minimum Requirements Experience managing and overseeing multi-site retail operations Available for In-State Travel 21 years of age or older Able to pass a background check Preferred Qualifications Bachelor's degree in Business Administration, Public Administration, or a related field; OR 4+ years of equivalent professional experience managing large-scale business operations, applying public administration principles, and overseeing fiscal management and resource allocation. Experience in a government-operated retail enterprise, control state, regulated industry, or large multi-site retail organization. Experience with inventory controls, point-of-sale systems, distribution operations, and retail technology projects. About The Role Location – 1625 S 900 W Salt Lake City, Utah, 84104 United States Background Check Required – Yes Drug Test Required – No Schedule Code – AR - Employees who make statewide policy Why You Should Join Our Team Benefits In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah , click here . Other benefits may include: Job Stability: Enjoy the security and reliability of employment within a well-established organization. Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization. Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals. Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support. The Agency The DABS is a public enterprise, generating over $500 million in annual revenue. The DABS’s mission is multifold: conduct, license, and regulate the sale of alcoholic products in a manner and at prices that reasonably satisfy the public demand, while also reducing the harmful effects of over consumption of alcoholic products and eliminating underage drinking. For more information about the Department of Alcoholic Beverage Control please visit our website at https:/abs.utah.gov/. EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.