Division Director Addiction Medicine

Brief Description

Responsible for oversight and development of standard operations in all Westbrook Addiction Medicine sites. Develops policies, procedures and guidelines. Provides orientation and education of staff as necessary. Oversees operational leadership, performance management, and day-to-day administration of the Division of Addiction Medicine within a community behavioral health center.

This role partners closely with the Medical Director and Nursing leadership to ensure high-quality, accessible, and financially sustainable addiction treatment services across the full continuum of care. The Division Director is accountable for community outreach and partnership building to expand access, regulatory compliance, and program growth, with a strong emphasis on serving Medicaid and high-risk populations.

Essential Duties and Responsibilities

• Serves as a subject matter expert to County Directors and Program Directors who oversee daily operations across addiction medicine service lines, including: Outpatient Addiction Medicine Clinic (MAT services), Crisis Stabilization Unit (CSU) / Detox services, Residential programs (ASAM 3.5, 3.1), Intensive Outpatient Program (IOP)
• Ensures efficient patient flow from intake through transitions and ongoing care
• Implements and maintains standardized workflows and clinical pathways
• Captures and coordinates scheduling templates to optimize access and provider productivity
• Supports education and messaging related to all aspects of addiction services including prevention and outreach
• Ensure timely patient access by creating and standardizing across sites processes for: Same-day / next-day availability for medication initiation, Rapid post-discharge follow-up (24–72 hours)
• Monitor and improve: No-show rates, Intake conversion rates, Time from referral to first appointment
• Develop strategies to expand access for underserved and Medicaid populations
• Manage service line budget in collaboration with Finance; County Directors and Program Directors
• Manage grant requirements and provide financial oversight for division
• Monitor revenue cycle performance (billing, collections, payer mix)
• Track key performance indicators (KPIs), including: Patient volume and growth, Retention rates (30-, 60-, 90-day), Provider productivity (RVUs or visits/session)
• Identify and implement opportunities for program expansion and sustainability
• Ensure compliance with: State and federal regulations related to substance use treatment, Controlled substance prescribing requirements, ASAM level-of-care standards, Medicaid documentation and billing rules, CARF accreditation
• Support compliance with medication programs such as: Buprenorphine treatment programs, Naltrexone
• Partner with Quality and Compliance teams on audits and corrective action plans
• Supervise non-medical staff within the addiction medicine division
• Partner with clinical leadership on staffing models for: Providers (MD/DO, NP, PA), Nursing, Therapists, Peer recovery specialists, Care Coordinators
• Manage hiring, onboarding, performance evaluations, and staff development
• Promote a team-based, mission-driven culture focused on recovery-oriented care
• Lead development of new services, such as: MAT expansion, Specialty addiction tracks (perinatal, justice-involved, dual diagnosis)
• Identify community needs and gaps in addiction services
• Build partnerships with: Hospitals and emergency departments, Primary care providers, Community organizations and referral sources
• Support grant initiatives and program innovation
• Develop and maintain dashboards for real-time operational metrics
• Use data to drive continuous improvement in: Access, Retention, Clinical outcomes
• Collaborate with Quality Improvement teams to implement evidence-based practices
• Support reporting requirements for state agencies and grant programs
• Facilitate seamless care coordination across: Behavioral health services, Primary care, Crisis services, SUD Residential Services
• Promote warm handoffs between levels of care
• Participate in interdisciplinary leadership meetings and planning efforts
• Maintain confidentiality of information and complies with HIPAA regulations
• Demonstrates knowledge of and supports Westbrook Health Services mission, vision, values, policies and procedures, operating instructions, confidentiality standards and code of ethical behavior

Qualification Requirements

• Must be able to communicate clearly and accurately
• Adept at Change Management
• Must have strong decision-making skills
• Must work well in a team environment
• Must work with staff, clients, and others in a professional, cooperative, ethical, respectful, and effective manner
• Education And/or Experience: Bachelor’s Degree in health services administration, business management or related field, Master’s Degree preferred. Experience or education that demonstrates a working knowledge of addiction medicine. Prior computer/PC experience using computerized Medical Records. Must have previous supervisory/management experience.

Requirements Summary

The professionals at Westbrook Health Services believe in promoting the well-being of individuals and families struggling with a wide range of challenges. Our staff meets the needs of over 7,000 people annually. Experienced and compassionate, we empower people to achieve wellness with the guidance of our knowledgeable and experienced staff.

Westbrook Health Services provides a comprehensive, low-cost benefits package to all full-time employees that includes medical, dental, vision, life, short and long-term disability, critical illness, accident, and pet insurance coverage options. Paid time-off, paid holidays, and paid training provide a healthy work life balance.

Westbrook provides Equal Employment Opportunity to all employees and applicants. Employment decisions are made based upon an individual’s skills and qualifications without regard to race, color, creed, religion, sex, age, national origin, citizenship, disability as defined in the law, veteran status, sexual orientation, pregnancy and related conditions, genetic information, gender identity or any status or characteristic protected under applicable federal, state, or local laws.

Qualified individuals with bona fide disabilities, as the term “disability” is defined in the law, are entitled to reasonable accommodations in the application process and in their employment. Although Westbrook is responsible for providing reasonable accommodations, the responsibility for identifying whether accommodation is needed and what constitutes a reasonable accommodation is shared jointly by the employee and Westbrook.