Dividend -Skip Tracing Specialist
Dividend · Cincinnati, OH · 1 mo ago
OTHRFull-time
We need to output HTML fragment with sections: About the role? The posting includes "About Dividend" paragraph, then description of role, responsibilities, qualifications, benefits, location, etc.
We must use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We must not repeat job title as heading. No Job ID etc.
We must include sections only when posting has real specific content. So we need to extract content.
Let's parse:
- About Dividend: paragraph about company culture. Could be "About the role"? Actually "About Dividend" is about company. Could map to "About the role" heading? The instruction: use
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We must not repeat job title as heading. No Job ID etc.
We must include sections only when posting has real specific content. So we need to extract content.
Let's parse:
- About Dividend: paragraph about company culture. Could be "About the role"? Actually "About Dividend" is about company. Could map to "About the role" heading? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use "About the role" heading for the introductory paragraph about the role and company.
- Responsibilities: The "ESSENTIAL DUTIES & RESPONSIBILITIES:" bullet list. We'll put under Responsibilities
with - items.
- Requirements: The "MINIMUM KNOWLEDGE & SKILLS REQUIRED:" list. Could be Requirements or Qualifications. We'll decide: maybe "Requirements" for minimum knowledge & skills. Also there is "GENERAL FUNCTION:" maybe part of responsibilities.
- Qualifications: Could be education, experience etc. But we have "High School diploma or equivalent", "3-4 years of Collections and Customer Service Experience". That's more requirements. Could combine.
- Skills: maybe list of skills: Strong organizational skills, attention to detail, excellent written/verbal communication, high-level proficiency in Microsoft Suite, ability to multitask, prioritize, report to several managers, enthusiasm, collegial attitude, willingness to perform wide range of tasks, ability to work independently and collaboratively, desire to work in entrepreneurial but highly professional culture, experience with Salesforce preferred, bilingual Spanish preferred.
- Benefits: The posting mentions Total Rewards, comprehensive benefits, differentiated compensation, base salary reflective of range, incentive compensation plan, extensive benefits programs supporting physical, financial, emotional, social well-being, link to benefits page. So we have benefits content.
- Pay: The posting mentions base salary reflective of range, incentive compensation plan. Not specific numbers. We should not create Pay section if content is vague like "not specified". The rule: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD"). The posting says "The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance." This is not a specific number but it's substantive description of pay structure. Is that considered filler? It's not "not specified" but it's vague. The instruction says never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD"). The phrase "reflective of the range" and "will vary" might be considered vague but not exactly those placeholders. However they said "Prefer a few substantive sections over many thin ones." Might be okay to include Pay section with that description. But we need to decide if it's substantive enough. It does talk about base salary range and incentive plan. That's substantive. So we can include Pay.
- Schedule: No mention of schedule (full-time, part-time, hours). Not present, so omit Schedule.
- Location: Could be included maybe as part of a short paragraph under About the role or separate? Not required heading. We can include location in a
under About the role or maybe as a separate section? Not in list of allowed headings. So we can just include location in a paragraph.
We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting includes EEO statement at end: "Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity..." That's boilerplate; remove.
Also "Attention search firms and staffing agencies: do not submit unsolicited resumes..." is application instruction; remove.
Also the link to benefits page: we can keep mention but not the URL? The instruction: preserve ALL substantive information; do not invent or summarize away detail. The URL is substantive? It's a link to benefits page. Might be considered part of benefits. We can keep as a link inside
maybe. But we must output only HTML fragment; we can include . That's okay.
We must not include markdown code fences.
Now craft HTML:
About the role
About Dividend, we question convention, reward creativity, and always welcome new ideas. We are hungry to win, happy to help, and determined to succeed. Every day, we get to see the impact we've had on our customers, our partners, and on the world around us. This will be a dedicated skip tracing role, where collections calls and activities will still be a part of the role, but extensive skip tracing will be required daily on priority accounts and will leverage approved skip tracing tools to generate customer contact. We are looking for someone who has 1-2 years of dedicated Collections Skip Tracing experience or similar function (example: fraud investigations). Located in Cincinnati, Ohio 45242.
But we need to preserve all substantive info: The "About Dividend" paragraph, the description of role, the location. Also the GENERAL FUNCTION paragraph maybe part of responsibilities.
Let's extract sections:
About the role: combine the initial "About Dividend" paragraph and the role description.
Responsibilities: list from ESSENTIAL DUTIES & RESPONSIBILITIES.
We also have GENERAL FUNCTION: maybe part of responsibilities or about role. Could incorporate into responsibilities.
Requirements: MINIMUM KNOWLEDGE & SKILLS REQUIRED list.
Skills: maybe separate from requirements? But we can combine into Requirements section.
But we have separate headings allowed: Requirements, Qualifications, Skills. We need to decide what to put where.
We have:
- Minimum knowledge & skills required: includes education, experience, organizational skills, communication, Microsoft Suite, multitask, enthusiasm, collegial attitude, willingness, ability to work independently/collaboratively, desire to work in entrepreneurial culture, experience with Salesforce preferred, bilingual Spanish preferred.
That's a mix of qualifications and skills.
We could put under Requirements: education and experience. Under Skills: the skill list.
Qualifications: maybe not needed.
But we must not create thin sections. Let's see if we can combine into one Requirements section that includes both knowledge/skills and skills. That might be okay.
But we have also "GENERAL FUNCTION:" which describes working across departments, providing highest quality customer service, accountable for risk, etc. That could be part of Responsibilities.
Thus sections:
- About the role
- Responsibilities
- Requirements (includes education, experience, skills)
- Benefits
- Pay
We'll omit Qualifications and Skills separate headings to avoid thin sections.
Now extract content precisely.
About the role paragraph: "About Dividend At Dividend, we question convention, reward creativity, and always welcome new ideas. We are hungry to win, happy to help, and determined to succeed. Every day, we get to see the impact we've had on our customers, our partners, and on the world around us. So, take a look and see if you think you'd be a good fit for Dividend. This will be a dedicated skip tracing role, where collections calls and activities will still be a part of the role, but extensive skip tracing will be required daily on priority accounts and will leverage approved skip tracing tools to generate customer contact. We are looking for someone who has 1-2 years of dedicated Collections Skip Tracing experience or similar function (example: fraud investigations)". Also location: "LOCATION -- Cincinnati, Ohio 45242". We'll include location in same paragraph.
Now Responsibilities: list items from ESSENTIAL DUTIES & RESPONSIBILITIES:
- Communicates with late-stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses; recommends appropriate payment programs where applicable to assist customers experiencing a financial hardship
- Promptly handles inbound customer calls/emails/texts directly or transferred from third-party sub-servicer related to delinquency, hardship, complaints, system shut-off, or loan assumptions
- Communicates as necessary to third-party servicer account changes or required adjustments
- Confers with existing customers by telephone and/or email in an attempt to resolve escalated complaint issues not related to product/contractor performance
- Performs skip tracing activities as needed to locate and contact delinquent customers
- Document all customer interactions/account activities with concise and detailed account notes
- Adhere to all Dividend policies and procedures, including State and Federal collection regulations
- Other projects and duties as assigned
Also GENERAL FUNCTION: "The LSR-III Skip Tracing Specialists work hand-in-hand across multiple departments including legal, compliance, operations, customer support and servicing. Providing the highest quality customer service while working with our customers to identify and remedy any issues that may arise. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. Operating within the bank’s risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types."
We could incorporate that as part of responsibilities paragraph before list, or as separate under Responsibilities.
We'll put a
for GENERAL FUNCTION then
for duties.
Now Requirements: from MINIMUM KNOWLEDGE & SKILLS REQUIRED:
- High School diploma or equivalent
- 3-4 years of Collections and Customer Service Experience
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- High-level proficiency in Microsoft Suite
- Ability to multitask, prioritize projects, and report to several managers
- A high level of enthusiasm, collegial attitude, and a willingness to perform a wide range of tasks
- Ability to work independently as well as collaboratively
- Desire to work in an entrepreneurial but highly professional culture
- Experience with Salesforce preferred
- Bilingual- Spanish preferred
We'll put these in .
Now Benefits: from Total Rewards paragraph:
- "At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day."
- "The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance."
- "Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner."
We'll put Benefits section with paragraphs.
Pay: Could be separate but we
Responsibilities
with- items.
- Requirements: The "MINIMUM KNOWLEDGE & SKILLS REQUIRED:" list. Could be Requirements or Qualifications. We'll decide: maybe "Requirements" for minimum knowledge & skills. Also there is "GENERAL FUNCTION:" maybe part of responsibilities.
- Qualifications: Could be education, experience etc. But we have "High School diploma or equivalent", "3-4 years of Collections and Customer Service Experience". That's more requirements. Could combine.
- Skills: maybe list of skills: Strong organizational skills, attention to detail, excellent written/verbal communication, high-level proficiency in Microsoft Suite, ability to multitask, prioritize, report to several managers, enthusiasm, collegial attitude, willingness to perform wide range of tasks, ability to work independently and collaboratively, desire to work in entrepreneurial but highly professional culture, experience with Salesforce preferred, bilingual Spanish preferred.
- Benefits: The posting mentions Total Rewards, comprehensive benefits, differentiated compensation, base salary reflective of range, incentive compensation plan, extensive benefits programs supporting physical, financial, emotional, social well-being, link to benefits page. So we have benefits content.
- Pay: The posting mentions base salary reflective of range, incentive compensation plan. Not specific numbers. We should not create Pay section if content is vague like "not specified". The rule: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD"). The posting says "The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance." This is not a specific number but it's substantive description of pay structure. Is that considered filler? It's not "not specified" but it's vague. The instruction says never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD"). The phrase "reflective of the range" and "will vary" might be considered vague but not exactly those placeholders. However they said "Prefer a few substantive sections over many thin ones." Might be okay to include Pay section with that description. But we need to decide if it's substantive enough. It does talk about base salary range and incentive plan. That's substantive. So we can include Pay.
- Schedule: No mention of schedule (full-time, part-time, hours). Not present, so omit Schedule.
- Location: Could be included maybe as part of a short paragraph under About the role or separate? Not required heading. We can include location in a
under About the role or maybe as a separate section? Not in list of allowed headings. So we can just include location in a paragraph. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting includes EEO statement at end: "Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity..." That's boilerplate; remove. Also "Attention search firms and staffing agencies: do not submit unsolicited resumes..." is application instruction; remove. Also the link to benefits page: we can keep mention but not the URL? The instruction: preserve ALL substantive information; do not invent or summarize away detail. The URL is substantive? It's a link to benefits page. Might be considered part of benefits. We can keep as a link inside
maybe. But we must output only HTML fragment; we can include . That's okay. We must not include markdown code fences. Now craft HTML:
About the role
About Dividend, we question convention, reward creativity, and always welcome new ideas. We are hungry to win, happy to help, and determined to succeed. Every day, we get to see the impact we've had on our customers, our partners, and on the world around us. This will be a dedicated skip tracing role, where collections calls and activities will still be a part of the role, but extensive skip tracing will be required daily on priority accounts and will leverage approved skip tracing tools to generate customer contact. We are looking for someone who has 1-2 years of dedicated Collections Skip Tracing experience or similar function (example: fraud investigations). Located in Cincinnati, Ohio 45242.
But we need to preserve all substantive info: The "About Dividend" paragraph, the description of role, the location. Also the GENERAL FUNCTION paragraph maybe part of responsibilities. Let's extract sections: About the role: combine the initial "About Dividend" paragraph and the role description. Responsibilities: list from ESSENTIAL DUTIES & RESPONSIBILITIES. We also have GENERAL FUNCTION: maybe part of responsibilities or about role. Could incorporate into responsibilities. Requirements: MINIMUM KNOWLEDGE & SKILLS REQUIRED list. Skills: maybe separate from requirements? But we can combine into Requirements section. But we have separate headings allowed: Requirements, Qualifications, Skills. We need to decide what to put where. We have: - Minimum knowledge & skills required: includes education, experience, organizational skills, communication, Microsoft Suite, multitask, enthusiasm, collegial attitude, willingness, ability to work independently/collaboratively, desire to work in entrepreneurial culture, experience with Salesforce preferred, bilingual Spanish preferred. That's a mix of qualifications and skills. We could put under Requirements: education and experience. Under Skills: the skill list. Qualifications: maybe not needed. But we must not create thin sections. Let's see if we can combine into one Requirements section that includes both knowledge/skills and skills. That might be okay. But we have also "GENERAL FUNCTION:" which describes working across departments, providing highest quality customer service, accountable for risk, etc. That could be part of Responsibilities. Thus sections: - About the role - Responsibilities - Requirements (includes education, experience, skills) - Benefits - Pay We'll omit Qualifications and Skills separate headings to avoid thin sections. Now extract content precisely. About the role paragraph: "About Dividend At Dividend, we question convention, reward creativity, and always welcome new ideas. We are hungry to win, happy to help, and determined to succeed. Every day, we get to see the impact we've had on our customers, our partners, and on the world around us. So, take a look and see if you think you'd be a good fit for Dividend. This will be a dedicated skip tracing role, where collections calls and activities will still be a part of the role, but extensive skip tracing will be required daily on priority accounts and will leverage approved skip tracing tools to generate customer contact. We are looking for someone who has 1-2 years of dedicated Collections Skip Tracing experience or similar function (example: fraud investigations)". Also location: "LOCATION -- Cincinnati, Ohio 45242". We'll include location in same paragraph. Now Responsibilities: list items from ESSENTIAL DUTIES & RESPONSIBILITIES: - Communicates with late-stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses; recommends appropriate payment programs where applicable to assist customers experiencing a financial hardship - Promptly handles inbound customer calls/emails/texts directly or transferred from third-party sub-servicer related to delinquency, hardship, complaints, system shut-off, or loan assumptions - Communicates as necessary to third-party servicer account changes or required adjustments - Confers with existing customers by telephone and/or email in an attempt to resolve escalated complaint issues not related to product/contractor performance - Performs skip tracing activities as needed to locate and contact delinquent customers - Document all customer interactions/account activities with concise and detailed account notes - Adhere to all Dividend policies and procedures, including State and Federal collection regulations - Other projects and duties as assigned Also GENERAL FUNCTION: "The LSR-III Skip Tracing Specialists work hand-in-hand across multiple departments including legal, compliance, operations, customer support and servicing. Providing the highest quality customer service while working with our customers to identify and remedy any issues that may arise. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. Operating within the bank’s risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types." We could incorporate that as part of responsibilities paragraph before list, or as separateunder Responsibilities. We'll put a
for GENERAL FUNCTION then
- for duties.
Now Requirements: from MINIMUM KNOWLEDGE & SKILLS REQUIRED:
- High School diploma or equivalent
- 3-4 years of Collections and Customer Service Experience
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- High-level proficiency in Microsoft Suite
- Ability to multitask, prioritize projects, and report to several managers
- A high level of enthusiasm, collegial attitude, and a willingness to perform a wide range of tasks
- Ability to work independently as well as collaboratively
- Desire to work in an entrepreneurial but highly professional culture
- Experience with Salesforce preferred
- Bilingual- Spanish preferred
We'll put these in
- .
Now Benefits: from Total Rewards paragraph:
- "At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day."
- "The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance."
- "Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner."
We'll put Benefits section with
paragraphs. Pay: Could be separate but we