District Station Mgr - 90380808 - Miami

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public, and our operating environment is our priority, and the success of our railroad is due to our employees.

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

About the role

Oversee and coordinate passenger and station operations at multiple stations in Florida, Georgia, and South Carolina ensuring efficient, customer-focused, and compliant operations in line with company policies. Manage staffing, payroll, and support services to optimize passenger services and achieve financial and service delivery objectives. Uphold company values, prioritize customer service excellence, and meet performance targets aligned with Strategic Plan goals, including safety, customer focus, and organizational excellence.

Responsibilities

• Provide leadership and guidance to station employees for daily performance and compliance with Amtrak policies.
• Manage station operations to ensure safety, customer service, and on-time performance in compliance with regulations.
• Oversee scheduling and training of station employees to meet service levels and compliance requirements.
• Handle service disruptions and recovery efforts, ensuring passenger satisfaction and minimizing inconvenience.
• Coordinate with internal departments and external stakeholders to resolve service issues and improve station operations.

Requirements

• High School Diploma/GED.
• Plus 6 years of relevant work experience.

Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience (preferred).
• Plus 8 years of relevant work experience (preferred).

Skills

• Demonstrated knowledge and application of safety programs, ensuring adherence to safety protocols.
• Proven leadership skills and satisfactory work experience, with a track record of effective leadership.
• Strong organizational skills to efficiently manage tasks and responsibilities.
• Ability to monitor and evaluate employee performance to maintain productivity and quality standards.
• Proficient in creating reports to analyze and illustrate job performance metrics.
• Previous experience in effectively managing relationships with various unions and labor organizations.

Pay

The salary/hourly range is $94,300.00 – $122,256.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.

Benefits

• Health, Dental, and Vision Insurance
• 401K with Employer Match
• Generous Paid Time Off
• Wellness Programs
• Railroad Retirement Benefits
• Paid Caregiving Days and Backup Care
• Health Savings Account
• Public Service Student Loan Forgiveness
• Fertility and Family Building Benefits
• No-cost Personal Health Advocate
• Student Loan Assistance
• Adoption and Surrogacy Assistance
• Medical Plan Opt-out Credit
• Tuition and Education Reimbursement
• Paid Family Leave
• Life Insurance
• Rail Pass Privileges
• Short- and Long-term Disability Insurance
• Employee Assistance Program
• No-cost Financial Advisor Sessions
• Commuter and Flexible Spending Accounts

Schedule

Work Arrangement: Onsite 4/5 Days

Travel Requirements: Up to 25%