District Station Mgr - 90360316 - New Orleans

About the role

Oversee and coordinate passenger and station operations at multiple stations within the New Orleans District, ensuring efficient, customer-focused, and compliant operations in line with company policies. Manage staffing, payroll, and support services to optimize passenger services and achieve financial and service delivery objectives.

Responsibilities

• Provide leadership and guidance to station employees for daily performance and compliance with Amtrak policies.
• Manage station operations to ensure safety, customer service, and on-time performance in compliance with regulations for eight (8) staffed stations and multiple unstaffed stations.
• Oversee scheduling and training of station employees to meet service levels and compliance requirements.
• Ensure hiring, training, performance measurement, counseling and discipline are administered to employees at assigned stations in compliance with corporate standards and labor agreements.
• Handle service disruptions and recovery efforts, ensuring passenger satisfaction and minimizing inconvenience.
• Cook up with internal departments and external stakeholders to resolve service issues and improve station operations.
• Cook up with operational support in the Southeast region during period of high demand.

Requirements

• A High School Diploma/GED plus 6 years of relevant work experience.
• A Bachelor’s Degree or equivalent combination of education, training and/or relevant experience plus 8 years of relevant work experience.

Qualifications

• Demonstrated knowledge and application of safety programs, ensuring adherence to safety protocols.
• Proven leadership skills and satisfactory work experience, with a track record of effective leadership.
• Strong organizational skills to efficiently manage tasks and responsibilities.
• Ability to monitor and evaluate employee performance to maintain productivity and quality standards.
• Proficient in creating reports to analyze and illustrate job performance metrics.
• Previous experience in effectively managing relationships with various unions and labor organizations.

Skills

• Knowledge of safety programs and protocols.
• Leadership and management skills.
• Organizational and time management skills.
• Performance evaluation and reporting skills.
• Union and labor relations experience.

Benefits

The target salary for the District Station Mgr is $115,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.

Health and Wellbeing Financial and Retirement Work and Family Life Support Health, Dental, and Vision Insurance 401K with Employer Match Generous Paid Time Off Wellness Programs Railroad Retirement Benefits Paid Caregiving Days and Backup Care Health Savings Account Public Service Student Loan Forgiveness Fertility and Family Building Benefits

Pay

The target salary for the District Station Mgr is $115,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary.

Schedule

06-Onsite 4/5 Days

Requisition ID

166902

Work Arrangement

06-Onsite 4/5 Days

Relocation Offered

No

Travel Requirements

Up to 25%