District Service Manager - Minneapolis, MN (and SD and WI areas) - Full-time

BASIC FUNCTION

The District Service Manager (DSM) will work a defined schedule at locations within their assigned areas; malls, fitness clubs, amusement parks, etc. Duties will include, overall P&L responsibility (including locations managed by direct reports), client relationship management, managing the daily work and professional development of direct reports, and leading the planning and execution of equipment installations and removals. Duties will also include performing monthly collections, repairing, cleaning, and performing regular maintenance on equipment.

Key Responsibilities

• Overall responsibility for area P&L, with the expectation to deliver revenue growth vs. annual and budgeted plans.
• Deliver effective leadership and coaching to a team of approx 15.
• Develop and maintain strong relationships with key stakeholders including, customers, clients, and peers.
• Identify Key Performance Indicators to maximize flow-through to improve profitability.
• Manage recruiting, hiring, and training of all positions within district.
• Inspect and perform maintenance on equipment; Strollers, Stroller Management Units, Massage Chairs, and Locker Systems.
• Perform cash and credit card collections accurately and efficiently, deposit collections and complete end of month paperwork in a timely manner.
• Complete and submit all necessary reports in an accurate and timely manner.
• Regular cleaning and testing to ensure clean and functional equipment is available.
• Maintain database to record completion of daily tasks, equipment meter readings, and service history of all equipment.
• Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment.
• Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.
• Absorb and assist with the installation of new locations or the upgrade of existing locations.
• Daily local travel travel to service multiple areas in MN, SD and northern WI.

PERSONAL CHARACTERISTICS

• Possess strategic planning and thinking skills, business acumen and value chain mind set.
• Demonstrate strong business acumen as defined by a proven track record of success in an operational environment.
• Ability to forge solid relationships with external constituents; customers, facility management, etc.
• Manage across a wide range of capabilities and personalities.
• Superior management skills; ability to influence and engage direct and indirect reports and peers.
• Excellent verbal and written communication skills.
• Strong organizational skills and able to manage multiple priorities effectively.
• Must possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis.

LEADERSHIP CHARACTERISTICS

• A confident, mature person with the ability to connect and inspire others.
• A proven track record of leadership that leads to concrete results that drive key performance indicators.
• Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner.
• Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail-oriented.
• Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.
• Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues.
• Excellent interpersonal skills and an ability to interact successfully with all levels both internally and externally.
• Ethics: Highest level of professional integrity and honesty as well as personal credibility.

EDUCATION

• Technical degree preferred

Qualifications

• Minimum 2 years of management experience, leading teams of approx 10 people
• Minimum 2 years of field-based product support experience (route preferred)
• Minimum 2 years in a customer service role
• Understanding of electro/mechanical assembly, troubleshooting, and repair

CERTIFICATIONS/LICENSES

• Ability to get airport badged required (consumer check)
• Ability to get USPS badge required (background check, drug screen)
• Driver License required

Physical Requirements

• Walk and stand for duration of shift
• Lift 40 lbs. to waist height
• Push/pull 75 lbs