District Service Manager

What you'll be doing:

• Provide counsel to retail customers through assigned customer relation visits and Yamaha Marine dealers through assigned technical visits.
• Train new Marine dealers in business operations and processes of Yamaha, including system books and libraries.
• Plan and execute mini clinics and dealer development visits. Review Marine Link profile(s) to determine recommendations and suggestions for dealer improvement.
• Communicate on items related to service issues by completing timely Yamaha Customer Relationship Management System (YCRMS) Reports, Monthly Reports and Market Information Reports.
• Work with District Marketing Managers to improve the dealer network by coordinating assigned Boat Shows and responding to unassigned inquiries.
• Present annual Marine Technical update seminars, as assigned (i.e., arranging invitations, curriculum training and answering product questions).
• Provide technical support for the corporate display at boat shows, OEM events, fishing tournaments, and other events, as required.
• Manage a business travel budget, keeping current and accurate all required expense documentation and maintain company issued vehicles, equipment, and Yamaha supplies.

What you need to be successful:

• Absorbed an Associates degree (preferably in Marine Technology), or equivalent Marine industry Service certifications.
• Minimum 3-5 years' Marine industry Service experience, troubleshooting and repairing outboard engines.
• Minimum 2-3 years' experience in rigging and maintenance of boat fuel and electrical systems (may run concurrently with Service experience).
• Proficient in Microsoft Office (Word, Excel, Outlook, etc.) with the ability to effectively navigate and utilize computer systems and business applications.
• Proven track record of delivering high-quality customer service while resolving technical issues within a dealership, another division of Yamaha Motor Corporation, or a boat manufacturer preferred.
• Demonstrated strong administrative and written communication skills.
• Experience developing and delivering training materials in a classroom setting is preferred.
• Must be able to consistently lift, carry, push, and pull up to 50 lbs. and perform physically demanding tasks.
• Willing to travel 50% - 75% within assigned territory.

What's in it for you:

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5 hour work-week
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product