District Service Manager

Responsibilities

• Hire, train, develop, and coach service personnel.
• Promote a culture aligned with company goals, values, safety, and empowerment.
• Serve as a mentor to route, sales, and administrative personnel.
• Oversee daily execution of service routes and customer interactions.
• Manage route logistics, including routing of accounts and merchandise control.
• Monitor and coach route performance through daily check-ins.
• Ensure compliance with service and quality standards.
• Maintain and grow recurring revenue streams.
• Execute business plans for renewing, expanding, and developing route business.
• Ensure completion of quarterly customer contacts and audits.
• Identify and implement account improvements with new products and services.
• Ensure training and certification in all compliance areas.
• Manage daily account functions (audits, scrub counts, reconciliations, etc.).
• Oversee invoice accuracy, reconciliation, and reporting.
• Maintain adherence to all policies, guidelines, and external compliance standards.
• Schedule and manage routine maintenance on company trucks.
• Maintain truck maintenance logs and ensure operational readiness.

Requirements

• Bachelor’s Degree or equivalent managerial experience.
• 4+ years of route management experience.
• Clean driving record and strong ethical standards.
• Valid Driver's License at the time of hire.
• Valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.

Qualifications

• Exceptional customer service, communication, and leadership skills.
• Ability to analyze sales opportunities and assess customer needs.
• Experience developing route structures for new and expanding accounts.
• Strong organizational, problem-solving, and conflict management abilities.
• Proficiency in interpreting reports and performance metrics.
• High energy with the ability to multi-task and work independently.

Physical Requirements

• Ability to manage a route environment and train new hires.
• Capable of lifting at least 25 lbs and handling moderate traffic scenarios.
• Strong time management and a results-oriented service mentality.
• Ability to maintain a positive attitude in diverse and challenging situations.

Benefits

• Weekly pay.
• Medical, Dental, Vision Pet, Legal, and Hospital Indemnity Insurance.
• 401k (match).
• Paid Time Off Package.
• Paid Parental Leave.
• Tuition Reimbursement.
• Referral Program.
• Great company culture.
• Collaborative team environment.