District Parts & Service Manager (Level DOE)

This is a remote position, also referred to as virtual or work from home.

About the role

The District Parts & Service Manager (DPSM) is dedicated to enhancing dealership operations and achieving high levels of customer satisfaction within the assigned district. This role requires a comprehensive understanding of market dynamics, customer demographics, and competitive landscapes. Key responsibilities include managing daily operational activities, fostering quality service experiences, and actively promoting parts and service programs.

Responsibilities

• District Management
  • Develop an understanding of the assigned District, including market potential, customer demographics, and competitive awareness.
  • Collaborate with dealerships to ensure quality experiences at all operational levels, fostering high customer satisfaction.
  • Build and maintain relationships throughout the dealer organization to achieve common goals and objectives.
  • Manage day-to-day activities, plans, goals, and financial resources.
  • Communicate customer and dealer needs effectively to relevant departments.
  • Contribute to the development of annual district strategies and individual dealer plans to support business objectives.
  • Drive district parts sales and effective stocking behaviors to meet Annual Operating Plan (AOP) targets through proactive dealer engagement.
  • Promote parts and service programs at dealerships to ensure comprehensive knowledge of company policies and procedures.
  • Advise dealership staff on service and maintenance practices for contracted products, enhancing service quality.
  • Support potential new dealerships in establishing their parts/service departments and assist in evaluating their capabilities.
  • Provide assistance during dealer termination processes as needed.
• Dealer Communication And Accountability
  • Support dealer performance through daily interactions, quarterly Parts/Service reviews, and action plan meetings.
  • Assist in creating actionable plans to encourage buy-in from dealer principals, parts managers, and service managers.
  • Ensure execution of action plan items to uphold compliance and drive continuous improvement.
• Customer Service
  • Engage jointly with the dealer and dissatisfied customers to efficiently resolve complaints, ensuring timely responses and follow-ups on resolutions and satisfaction surveys.
  • Provide technical resources during challenging situations, demonstrating a commitment to excellent customer service.

Requirements

• Preferred: Bachelor's degree in a relevant field; candidates with an Associate's degree or equivalent education combined with extensive relevant experience will also be considered.
• 2-4 years of experience in parts and service management, operations management, or customer support within relevant industries.
• Strong verbal and written communication skills for effective exchanges with dealers and customers.
• Proactive engagement skills to build and maintain relationships based on trust and reliability.
• Understanding of mechanical principles and equipment troubleshooting skills for effective dealer support.
• Proficient in using performance data to promote accountability and implement positive changes within dealer operations.
• Strong organizational skills to balance travel commitments and remote work tasks while meeting deadlines.
• Ability to influence and motivate dealers and colleagues toward shared objectives.
• Experience in team meetings and presenting ideas clearly to foster engagement.
• Positive and constructive attitude when approaching challenges, focusing on identifying actionable solutions.
• Required to travel 50-75% of the time within the assigned District, including occasional air travel, with a clean driving record and valid driver’s license.

Pay

The expected base salary ranges are:

• Level I: $79,650 – $97,350
• Level II: $103,500 – $126,500
• Senior: $113,715 – $138,985

Benefits

• Salary plus potential of annual bonus based on performance
• Medical, dental, vision, and prescription coverage
• 401(k) match
• Short & long term disability
• Health & flexible spending accounts
• Employee assistance program
• Life & AD&D insurance
• Military and jury duty differential pay
• Tuition reimbursement program
• Work flex policy
• Equipment rental program
• Paid volunteer opportunities
• Community non-profit donation match
• Paid vacation, holiday, sick, bereavement, and parental leave

Disclosure as required by state/local law.