District Manager of Retail Sales & Operations Blufox Mobile- Maryland

Position Overview

The District Manager is responsible for leading multiple retail locations within an assigned territory, driving revenue growth, improving operational performance, developing store leadership, and ensuring a world-class customer experience.

Key Responsibilities

• Multi-Unit Retail Leadership
• Lead and support multiple retail store locations within an assigned district
• Manage and develop Store Managers and retail leadership teams
• Build a culture of accountability, performance, and employee engagement
• Conduct regular store visits to evaluate operations, sales execution, and customer experience
• Identify and develop future leaders through coaching and succession planning
• Sales Management & Revenue Growth
• Drive district-wide sales performance and exceed revenue goals
• Develop and execute strategic sales initiatives and growth plans
• Monitor key business metrics including:
• Revenue
• Conversion Rates
• Customer Acquisition
• Customer Retention
• Gross Profit
• Productivity
• Net Promoter Score (NPS)
• Analyze performance data and implement action plans to improve results
• Partner with Store Managers to maximize sales opportunities and operational efficiency
• Talent Development & Coaching
• Recruit, hire, train, and retain top-performing retail leaders
• Conduct performance evaluations and leadership coaching sessions
• Create development plans for Store Managers and emerging leaders
• Partner with Leadership and Training teams to implement sales training programs
• Foster a high-performance culture focused on continuous improvement
• Retail Operations Management
• Ensure compliance with company policies, procedures, and operational standards
• Oversee inventory management, cash handling, merchandising, and store presentation
• Identify operational efficiencies and cost-saving opportunities
• Maintain consistency in execution across all district locations
• Ensure stores meet company standards for compliance, safety, and customer experience
• Customer Experience Leadership
• Champion a customer-first culture throughout the district
• Drive improvements in customer satisfaction and Net Promoter Scores (NPS)
• Support teams in resolving escalated customer concerns
• Ensure stores consistently deliver exceptional service experiences

Qualifications

• Bachelor's Degree or equivalent leadership experience
• 5+ years of experience in:
• District Management
• Area Management
• Multi-Unit Retail Management
• Retail Operations Leadership
• Sales Management
• Proven track record of leading multiple locations and achieving sales goals
• Experience developing managers and high-performing teams
• Strong business acumen and analytical skills
• Experience managing KPIs, budgets, and operational performance
• Ability to travel throughout assigned territory

Requirements

• Telecommunications Industry Experience
• Wireless Retail Experience
• Comcast Xfinity Experience
• Cable Industry Experience
• Consumer Electronics Retail Experience
• Commission-Based Sales Leadership Experience