District Manager, Licensed Cosmetologist

About the role

The Madison Reed District Manager is a leader who is sales and results driven, overseeing a multi-unit market. A strategic thinker with the ability to manage and grow a geography/territory of up to 10+ units. The Madison Reed District Manager will possess a varied skill set from anticipating future trends within their respective market with a broad knowledge of the business needs. They will be an adaptable leader with decisive planning skills and have the ability to manage day-to-day field operations and support larger corporate initiatives. A decisive leader, they’ll ensure that business policies and practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities and motivations. This role reports to the Regional Manager, is full time with a base salary range for this position is between $75,000-$85,000, and requires availability on weekends, holidays and other peak times based on business needs. This role will be required to day travel up to 75% of the time, living within 90 minutes of 4 Hair Color Bars.

Responsibilities

• Consistently meets communicated and established performance standards and metrics for the role, including but not limited to; product and service sales, client satisfaction, labor efficiency, team productivity, and company culture
• Achieves monthly sales & business goals and other leading Key Performance Indicators (KPI's)
• Support recruitment and networking efforts in partnership with talent acquisition to identify new team members
• Develop team members within their respective hubs to reflect the diverse customers, partners, and employee populations
• Executes strategies related to meet and exceed sales targets through driving service sales, retail sales, membership and subscription sales
• Collaborates with support partners to ensure programs, training, and initiatives are executed for all Hair Color Bar team members
• Maintains a highly collaborative relationship with managers, direct reports, peers, and team members to aid in leading teams towards extraordinary performance
• Understands and utilizes Madison Reed tools, resources, and reports to drive sales and increase profits through identified KPIs
• Reviews scheduling tools to validate schedule optimization and ensures all locations are within forecasted labor allotment
• Engages with clients to deliver a distinct and delightful client experience resulting in future client engagement with the Hair Color Bar
• Follows up on all escalated client service issues in a timely manner for all Hair Color Bar locations within hub, including client survey comments (NPS) and client satisfaction survey (CSAT)
• Ensures all visual merchandising, organization, and cleanliness standards of each Hair Color Bar meet company guidelines
• Confirms all company assets are accounted for and maintained, including but not limited to; Madison Reed inventory, iPads, security cameras, and phones
• Participates and attends all Madison Reed leadership meetings and training
• Work a variety of shifts to support business initiatives working various shifts such as evenings, weekends and holidays as needed

Requirements

• 3+ years of management experience in a multi-unit organization; beauty services industry required
• Active State Cosmetology license required
• Technology experience working with various systems. Microsoft Office or Google Suite are highly desired
• Valid Driver's License Required
• Travel to market on a regular basis visiting locations, including but not limited to geography of existing markets and other states up to 75%
• Proven track record of leadership and working in a results-driven environment
• Solid knowledge & understanding of performance & revenue reports
• Support market growth through participation in local events

Physical Demands

While performing the duties of this position, the employee will regularly stand/walk for 4 consecutive hours or more at a time; regularly bend and twist at the waist, manipulate fingers and hands, bend wrists and arms, reach with hands and arms, speak, see, hear, and lift/move up to 3 pounds. May on occasion sit, kneel, stoop, crouch, and lift/push/pull up to 20 pounds.

Benefits

• Comprehensive Medical, Dental, and Vision Benefits
• Generous Paid Time Off program
• Company Paid Short and Long Term Disability and Life Insurance
• 100% Company Paid Mental Health Benefits through Talkspace
• HSA Employer Contributions and FSA Options
• 401k Participation
• Parental Leave Program
• Learning and Education Programs
• Madison Reed Gratis + Discounts on Hair Color Bar Services and Products
• Company Sponsored Events + Surprise and Delights