District Manager in Training

About the role

Certified Oil is a member of the Cumberland Farms family of brands. Cumberland Farms is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, the company operates over 1,500 locations across the United States under banners including Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop.

The District Manager In Training (DMIT) position provides eligible candidates the training to be successful as a District Manager. As a District Manager, you will guide a team of Store Managers in delivering an exceptional guest shopping experience, operational excellence, and a working environment that promotes engagement and living the Company values. You will direct and oversee all area store personnel to achieve Region, Division, and Company net profit performance objectives.

Training program

Phase I: Foundational training required of every Certified Oil team member (New Hire and Orientation Training), followed by the MIT Training program to gain insight into the role of Store Manager or Restaurant Manager. The final stage is 2–3 months assigned to one location managing the team and day-to-day store/restaurant operations. Internal promotions from Store Manager/Restaurant General Manager level are not required to complete Phase I.

Phase II: 6–8 weeks riding with a Designated DM Trainer, observing and working alongside them to learn and practice the duties and responsibilities of the District Manager. DMITs who complete all training become District Managers In Waiting and are assigned back to their home store as unit leader until an area opens for assignment.

Working relationships: Store team members, Region Manager, VP of Retail Operations, Human Resource Business Partner and Centers of Excellence, Facilities Maintenance, Marketing, Risk Management, Environmental, Legal departments, and vendors.

Responsibilities

• Build a strategic plan for the area including appropriate staffing levels, development, and performance management of all team personnel.
• Oversee team engagement and productivity across a wide network of locations, fostering a working environment that supports team member retention and growth.
• Demonstrate leadership attributes: build and maintain trust with store teams by setting clear and measurable goals, holding self and others accountable, and communicating frequently and effectively.
• Build and develop a strong leadership team by hiring or promoting store management candidates for future staffing needs, ensuring current teams receive appropriate training, coaching, and feedback, and leading by example.
• Analyze financial reports, P&L, gap analysis, etc.; monitor current sales, expenses, store labor costs, and inventory control; evaluate and disseminate data for strategic gain; coach Store Managers toward improving profitability.
• Conduct weekly store visits to ensure compliance with Region, Division, and Company standards regarding store conditions, promotions, operational procedures, and financial controls.
• Ensure area-wide guest satisfaction and product quality while managing safety and security within the territory.
• Heavy emphasis on food service: increasing sales, monitoring food service standards and safety.
• Perform other duties as assigned at the discretion of the Region Manager.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

Requirements

Education

• Minimum: High School diploma or GED
• Preferred: College degree in business or a closely related field (may substitute for a portion of required experience)

Experience

• Minimum: 10 years retail experience or restaurant general management experience
• Successful completion of the DMIT Program
• Preferred: 1–3 years multi-unit experience in c-store or restaurant environment

Licenses & certifications

• Must have a clean driving record

Travel

95% traveling from location to location.

Physical requirements

• Ability to maneuver and regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds.
• Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp, and grip.

Other

• Please indicate if willing to relocate.

Skills

• Excellent team building and leadership practices
• Strong communication and interpersonal skills
• Organizational skills and proficiency in Microsoft Word, Microsoft Excel, and ability to learn additional programs as needed
• Ability to multitask, prioritize, and constructively handle various issues that arise
• Strong analytical skills

Benefits

• Competitive wages
• Work today, get paid tomorrow through earned wage access program
• Paid Time Off
• Medical/Health/Dental coverage
• 401(k) with company match
• Team member discounts
• Tuition reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards

Schedule

Typically Monday–Friday for a 48-hour work week (mirroring Store Manager work week); occasional weekend work may be required depending on business needs.