District Manager

Job Summary

Mazzone Hospitality, a premier hospitality company within Compass Group, is seeking an experienced Director of Operations to provide strategic leadership across a portfolio of hospitality operations. This senior leadership role is responsible for driving operational excellence, financial performance, client satisfaction, and team engagement while ensuring exceptional guest experiences.

What You'll Do

• Lead a portfolio of hospitality operations to achieve key performance indicators (KPIs) and company scorecard goals.
• Build and maintain strong relationships with clients, customers, associates, and senior leadership.
• Partner with executive leadership to develop business strategies, identify growth opportunities, and overcome operational challenges.
• Drive financial performance by developing budgets, forecasting results, managing profitability, and minimizing risk.
• Monitor client satisfaction, customer feedback, and associate engagement, implementing action plans for continuous improvement.
• Deliver company initiatives, communications, and operational priorities to regional teams and client partners.
• Develop, coach, and mentor high-performing leadership teams while fostering a culture of accountability, collaboration, and hospitality.
• Ensure operational audits, safety standards, quality assurance, and compliance with Compass Group and Mazzone Hospitality policies.
• Attend client meetings, community events, and key functions to strengthen partnerships and maintain visibility.
• Identify innovative solutions that enhance operational efficiency and support business growth.

What We're Looking For

• Proven multi-unit operations leadership experience within hospitality, food service, catering, hotels, or related industries.
• Strong financial acumen with experience managing budgets, forecasts, P&L performance, and operational productivity.
• Exceptional relationship-building and communication skills with the ability to influence at all organizational levels.
• Demonstrated success leading, coaching, and developing high-performing teams.
• Excellent organizational, problem-solving, and decision-making abilities in fast-paced environments.
• Ability to interpret operational procedures, safety guidelines, and company policies while ensuring compliance.
• Professional, outgoing personality with a passion for hospitality and client service.
• Flexible schedule with the ability to work evenings, weekends, and holidays as business needs require.
• Reliable transportation and the ability to travel throughout the assigned portfolio.
• Able to lift up to 50 pounds and stand for extended periods when supporting operations.

Qualifications

• Proven track record of successful leadership in a similar role.
• Experience in managing multiple locations or units.
• Strong understanding of hospitality industry best practices and regulations.
• Excellent interpersonal and communication skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Strong analytical and problem-solving skills.
• Experience with budgeting, forecasting, and financial management.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retail Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Pay

$90,000 to $95,000 annually

Schedule

Flexible schedule with the ability to work evenings, weekends, and holidays as business needs require.

Contact Information

To apply, please visit our website or email us at [insert email address].