District Manager

Job Summary

The District Manager is responsible for managing client relationships, ensuring compliance, and providing leadership to Property Managers within the KWPM standards and community objectives.

Duties and Essential Functions

• Build and maintain a positive client relationship with the Board of Directors, Unit Owners, Residents, Vendors, and Staff Members.
• Maintain compliance with company standards by monitoring properties and reviewing monthly compliance reports.
• Coach and mentor Property Managers to meet standards through weekly one-on-one meetings.
• Ensure the financial health of clients by monitoring cash flow and recommending capital improvement projects.
• Contribute to major procurement processes for professional services like insurance and legal services.
• Aid in recruiting, training, and developing a team of Property Managers.
• Communicate changes in policy and procedures to clients and Property Managers.
• Acquire and maintain knowledge of relevant state and regulatory agency statutes and community documents.
• Provide performance evaluations and handle promotions, transfers, disciplinary actions, and terminations.

Competencies

• Problem Solving/Analysis
• Customer/Client Focus
• Leadership
• Project Management
• Communication Proficiency
• Business Acumen
• Supervisory Responsibility

Physical Demands and Work Environment

• Regularly required to talk and hear.
• Frequently required to stand, walk, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing up to 25 lbs.
• Occasionally required to sit and use hands to finger, handle, or feel.
• Requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.

Work Environment

• Full-time exempt position (salaried).
• Typically works 8 hours a day, with evening and weekend work as needed.
• Up to 60% travel, primarily locally during the business day, with some out-of-area travel and overnight stays.

Education and Experience

• 4-year college degree.
• Strong managerial background.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Proficient in reading, analyzing, and interpreting technical procedures, financial statements, blueprints, regulations, or documents.
• Good working understanding of latest technologies, including but not limited to Office 365.
• Active CAM license preferred, with minimum four (4) years of experience in Community Association Management and CAI designation of CMCA or higher within 12 months from engagement by KWPM.
• Experience with Jenark software application in response to in-house trainings.