District Manager

About the role

Ensures efficient and effective operations of all retail stores within an assigned district, resulting in increased profit and mission fulfillment. Responsible for the successful operation of primary stores as well as technical assistance, training, and leadership development for GWH.

Responsibilities

• Lead, train, and coach assigned Store Managers in conjunction with Human Resources (HR) and other support departments to meet GWH’s objectives and ensure each leader works within a framework of professional and personal development.
• Lead, train, and coach store leaders and partners with other departments to maximize sales per square foot, donor value, sell-through, average transaction, and revenue.
• Train and manage associates to ensure safe and efficient operations as well as mission integration.
• Train, develop, and manage operational leadership to achieve the goals set forth by GWH.
• Aid in the selection, training, development, and evaluation of managing associates to ensure safe and efficient operations within the framework of GWH’s policies, procedures, and job descriptions.
• Ensure and provide open and honest communication that encourages all associates to work safely and keep themselves, customers, and donors out of harm's way.
• Understand and represent GWH’s zero-tolerance for discrimination, harassment, workplace violence, failure to report accidents/incidents, substance abuse, theft, or related offenses.
• Visit retail stores regularly to review performance and labor issues and provide technical insight and advice.
• Proactively resolve conflicts among the collection, production, distribution (external and internal), and sales processes of donated goods.
• Absorb and provide technical insight and advice to resolve conflicts among the collection, production, distribution (external and internal), and sales processes of donated goods.
• Ensure the integrity of expense budgets for applicable departments.
• Maintain performance by measuring and analyzing results and data.
• Aid in the preparation and submission of annual retail store and other operational budgets, and ensure the operation stays within budgeted expense-to-revenue ratios.
• Ensure that accidents, incidents, near-misses, or property damage are reported in a timely manner according to GWH policies.
• Ensure cleanliness, orderliness, and the image of GWH stores and that all safety, security, and housekeeping procedures are adhered to.
• Responsible for ensuring that statistical counts (i.e., donor counts, apparel hang counts, POS production, etc.) are complete, accurate, and provided in a timely manner.
• Responsible for regularly reviewing and analyzing POS reports (i.e., readings, cash reports, daily/monthly/yearly activity reports, transmittal of reports, daily deposits, comment cards, etc.) to assess trends, monitor progress on established goals, and make recommendations for change.
• Ensure all CARF standards are maintained.
• Keep abreast of product knowledge, industry trends, and competitive pricing through comparative competitors (e.g., full and discounted retail, consignment, second-hand thrift, etc.).
• Aid and support safety programs and management efforts to lower accident rates and insurance costs.
• Support donation transportation to ensure customer-friendly, efficient, and safe transportation operations.

Requirements

• A minimum of five (5) years of full-time retail sales experience at a management level, including two (2) years at a multi-unit management level, is preferred.
• A bachelor’s degree in business, marketing, merchandising, or a related field is preferred; equivalent professional experience may be considered in lieu of a degree.
• Excellent computer skills (proficiency in Microsoft Office).
• A background in retail sales with experience in merchandising, display, layout, and customer service is preferred.
• Excellent interpersonal and communication skills with all levels of the organization.
• Strong time-management skills and the ability to multitask.
• Proven background in managing people, supervising work duties, and good people skills.
• Willingness and ability to work a flexible schedule.
• Legal authorization to work in the United States without sponsorship for current or future employment.

Qualifications

• Must adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must be punctual, maintain a professional appearance, and perform expected duties.
• Maintain a high level of confidentiality.
• Must perform all duties according to GWH safety procedures, maintain good housekeeping standards, and ensure all walkways are clear and free of clutter.
• Must be willing and able to work a flexible schedule.
• Must be legally authorized to work in the United States without sponsorship for current or future employment.
• GWH does not offer visa sponsorship for employment purposes.

Skills

• Professionalism, good judgment, and a friendly, cooperative attitude.
• Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.
• Product knowledge, industry trends, and competitive pricing.
• Safety practices and processes.
• Customer service.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.