District Manager

Benefits

• Dental insurance
• Health insurance
• Vision insurance

Essential Duties And Responsibilities

• Maintain outstanding and consistent customer experience throughout all Planet Fitness locations within the district.
• Operational consistency amongst all clubs within the region, including but not limited to:
• Outstanding member experience
• Planet Fitness and Baseline Fitness brand standards
• Club cleanliness
• Policy implementation
• Weekly payroll approval
• Front desk management
• Facility maintenance and repair
• Vendor and inventory

• Hire, coach, develop, review, and potential disciplinary actions of Club Managers within district.
• Develop and train staff to build a bench for the Club Manager positions.
• Perform monthly club facility BER inspections
• Complete Club Manager monthly bonus sheets

• Effectively manage communication with all operations personnel within the district, including consistent communication with Club Managers
• District PE at PF coordination and management (assist in hiring, training, and weekly planning)
• Track classes on a weekly basis and maintain monthly PE at PF Trainer Calls
• Ensure 100% operations of all locations in a district which may require filling in as Club Manager in a situation where a club has no manager.
• Handle all incoming email complaints and mystery shops from district location.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• High school diploma
• Willingness to travel
• At least 2-3 years of multi-unit experience overseeing a minimum of four locations at once.
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Additional Information

• District Manager schedules are approved by the Regional Manager monthly. The expectation is that 70% of the District Managers time is spent in the clubs. When not traveling or doing office work, District Managers should be working the standard Club Manager schedule in the clubs.
• Planet Fitness - PF Baseline Fitness Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.