District Leader in Training

Position Summary

Through a structured training program, the District Leader-in-Training will gain hands-on experience across customer service, billing operations, field operations, safety compliance, construction activities, regulatory requirements, team leadership, and district administration. The role is intended to develop the knowledge, skills, and leadership capabilities necessary to successfully lead a district operation and uphold Ohio Valley Gas's commitment to safety, customer service, operational excellence, and community engagement.

Responsibilities

• Participate in a structured 12–24-month leadership development program designed to prepare for future district leadership responsibilities.
• Develop a working knowledge of all district operations, including customer service, field operations, billing, safety, compliance, and administration.
• Gain experience supporting daily district activities and operational decision-making.
• Aid district leadership in planning, coordinating, and executing district priorities and initiatives.
• Develop leadership skills necessary to effectively lead teams, manage resources, and achieve organizational objectives.
• Complete Operator Qualification (OQ) training and other required technical certifications.
• Participate in utility construction, maintenance, service, and compliance activities.
• Learn and apply federal, state, and company safety requirements.
• Develop an understanding of pipeline integrity, system reliability, emergency response, and regulatory compliance.
• Support field planning and resource coordination activities.
• Complete customer service and billing operations training.
• Perform customer service activities and support customer issue resolution.
• Develop an understanding of customer acquisition, service activation, billing processes, collections, and customer retention.
• Learn district administrative processes, reporting requirements, and financial responsibilities.
• Aid in maintaining accurate operational and customer records.
• Build relationships with team members across the organization.
• Observe and participate in leadership discussions, team meetings, and operational planning activities.
• Support a positive work environment aligned with Ohio Valley Gas values.
• Demonstrate leadership behaviors that encourage accountability, collaboration, and continuous improvement.
• Develop skills related to coaching, communication, conflict resolution, and team development.
• Identify opportunities to improve safety, customer experience, operational efficiency, and team effectiveness.
• Participate in special projects and cross-functional initiatives.
• Demonstrate a commitment to continuous learning and professional development.
• Seek feedback and actively apply learning opportunities throughout the development program.

Qualifications

• Education & Experience: Associate's degree in engineering, construction management, business, or related field preferred. Experience in construction, utility operations, field services, customer service, or related industries preferred. Previous leadership experience is beneficial but not required. Equivalent combinations of education, experience, and demonstrated leadership potential may be considered.
• Core Competencies: Demonstrates initiative, accountability, and a desire to lead others. Communicates effectively with customers, team members, and leadership. Uses sound judgment to identify issues and develop practical solutions. Learns quickly and responds effectively to changing priorities and environments. Maintains a commitment to delivering exceptional service and building positive customer relationships. Demonstrates a commitment to safe work practices and regulatory compliance. Seeks opportunities to develop new skills and expand knowledge.