District Director

Key Responsibilities

• Lead, coach, and develop Store Managers to deliver sales targets, customer satisfaction goals, and operational excellence.
• Drive business growth by analyzing sales trends, identifying opportunities, and implementing strategic initiatives across the district.
• Champion a positive team member experience by cultivating a culture of recognition, engagement, and accountability.
• Partner with cross-functional teams (operations, HR, LP, merchandising, marketing, etc.) to align on business priorities and execution.
• Monitor store performance through key metrics (sales, payroll, inventory, customer feedback, etc.) and take action to address gaps.
• Ensure compliance with company policies, procedures, and operational standards.
• Lead by example through regular store visits, providing hands-on support and feedback to Store Managers and teams.
• Represent company values and act as a culture ambassador within the district.
• Communicate district performance, including progress and actions, to the Regional Vice President.
• Actively seek new methods to improve store productivity.
• Visit the competition often, taking note of new trends and opportunities to improve our business.
• Lead the shrink, safety and physical security programs in partnership with Loss Prevention to deliver goals and a safe and secure environment.
• Ensures stores are following key operational inventory awareness.

Leading and Developing Talent

• Recruit, train, and retain top talent to build a pipeline of future leaders.
• Establish an innovative, collaborative, accountable, and inclusive culture that attracts and retains talent in the organization.
• Manage performance and be a strong developer of talent.
• Drive succession planning and talent development for areas of responsibility.
• Execute a strong onboarding program for all new and newly promoted managers.
• Build a strong leadership bench for internal future growth through career pathing programs.
• Create a sense of urgency and entrepreneurial leadership style among your team.
• Demonstrate agility in leadership style and flexibility of approach, with the ability to think strategically (high-level) and tactically (to drive execution).

Customer Experience

• Ensure consistent delivery of an exceptional customer experience that reflects the company’s brand and values.
• Model and ensure store teams provide a great customer experience through operational and interpersonal processes and procedures.
• Lead and support community involvement.
• Develop a culture that empowers team members to maximize the quality and quantity of customer service they offer.

Other Responsibilities

• Execute other corporate initiative or duties as assigned, including but not limited to, special assignments i.e. (mentoring, merchandise committees, captainships, etc.).