District Consumer Banker II (Crawfordsville)

About the role

The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.

Responsibilities

• Perform necessary functions necessary to open accounts, perform maintenance
• Run a Teller drawer as deemed necessary by management
• Support client engagement through active calling, client conversations, and follow up
• Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related
• Ensure client follow up calls are conducted in the proper time frame
• Maintain all operational and risk management standards
• Assist clients transact business within the branch, drive-thru, by phone and email
• Model the way for peers and coworkers aligned with First Financial's Mission and Values
• Adhere to all compliance and regulatory procedures
• Function as client's personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities
• Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs
• Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering
• Stay informed and up to date on all bank products, processes and procedures; especially those that are most complex
• Daily travel shall not exceed 60 miles per day
• Travel between banking centers as well as mileage reimbursement above current commute will qualify for business related reimbursement

Qualifications

• 2-3 years client service experience in a retail environment
• 2-3 years sales and service experience with previous success in achieving sales and service goals in retail environment
• High school diploma or general education degree (GED) is required
• Associate's degree and/or equivalent work experience in sales is preferred
• Possesses strong sales skills

Skills

• Ability to serve a wide variety of client needs according to bank policy and procedures
• Occasionally lifts and carries up to 20 lbs
• Frequently lifts and carries up to 10 lbs
• Frequently sits, stands, walks and drives
• Ability to travel between banking centers

Pay

$18.00 - $20.19/hour