District Consumer Banker I (Madison DT)

About the role

The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.

Responsibilities

• Perform necessary functions to open accounts and perform maintenance.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow-up.
• Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to:
  • Partner with appropriate internal constituencies to bring the appropriate level of expertise to the client, whether service or solution related.
  • Ensure client follow-up calls are conducted in the proper time frame.
  • Maintain all operational and risk management standards.
• Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone, and email.
• Model the way for peers and coworkers aligned with First Financial’s Mission and Values.
• Adhere to all compliance and regulatory procedures.
• Function as the client’s personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service, and referral goals as set by management by effectively collaborating as a team, the District, and with lines of business to assist clients in meeting their dedicated financial needs.
• Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offerings.
• Stay informed and up-to-date on all bank products, processes, and procedures, especially those that are most complex.
• Daily travel shall not exceed 60 miles per day. Travel between banking centers as well as mileage reimbursement above current commute will qualify for business-related reimbursement.

Requirements

• 2-3 years of client service experience in a retail environment.
• 2-3 years of sales and service experience with previous success in achieving sales and service goals in a retail environment.
• High school diploma or general education degree (GED) is required.
• Associate’s degree and/or equivalent work experience in sales is preferred.
• Possesses strong sales skills.
• Ability to serve a wide variety of client needs according to bank policy and procedures.
• Occasionally lifts and carries up to 20 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks, and drives.
• Ability to travel between banking centers.

Pay

$18.00 - $20.67/hr

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Incentive eligibility applies to all roles except Co-Op, Intern, or Student positions.