District Consumer Banker I (Celina Harbor Square)

About the role

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

Responsibilities

• Perform necessary functions to open accounts and perform maintenance.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow-up.
• Conduct daily activities aligned with The First Financial Bank Experience (FFB Experience), including:
  • Partnering with internal teams to provide appropriate expertise to clients, whether service or solution related.
  • Ensuring client follow-up calls are conducted in the proper time frame.
  • Maintaining all operational and risk management standards.
• Assist clients in transacting business within the branch, drive-thru, by phone, and email.
• Model First Financial’s Mission and Values for peers and coworkers.
• Adhere to all compliance and regulatory procedures.
• Function as a client’s personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service, and referral goals set by management by collaborating as a team, with the District, and with lines of business.
• Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offerings.
• Stay informed and up to date on all bank products, processes, and procedures, especially those that are most complex.
• Travel between banking centers; daily travel shall not exceed 60 miles per day.
• Mileage reimbursement above current commute qualifies for business-related reimbursement.

Requirements

• 2–3 years of client service experience in a retail environment.
• 2–3 years of sales and service experience with a track record of achieving sales and service goals in a retail environment.
• High school diploma or GED required.
• Associate’s degree and/or equivalent work experience in sales is preferred.
• Strong sales skills.

Physical Requirements

• Occasionally lifts and carries up to 20 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks, and drives.
• Ability to travel between banking centers.

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by state and federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Pay

$18.00 – $20.67 per hour

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.