District Chief

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage all day to day activities.
• Oversee the recruitment, interviewing, selecting, hiring, and promoting of potential applicants to includes completion of new hire paperwork for Human Resources, unit monitoring and system status monitoring.
• Serve as an instructor or evaluator as necessary.
• Oversees supervisors responsible for planning of work assignments, scheduling and equipment.
• Responsible for managing employee review and evaluation process in the assigned scope of operations.
• Responsible for supervising and mentoring Shift Commanders and/or District Supervisors and Station Coordinators.
• Responsible for the implementation of patient safety behavioral and procedural expectations.
• Consult with Customer Relations staff on potential opportunities to prepare for call volume changes.
• Handle initial and follow-up complaint resolutions with customers, hospitals and the community.
• Monitor documentation logs (PCS, Signature and Correction).
• Resolve work problems and acts as arbitrator in service problem resolution.
• Manage discipline and corrective action for employees.
• Ensures timely reporting of patient safety events and any "near misses".
• Aid in all aspects of equipment and vehicle maintenance (oil changes, tires and episodic issues).
• Participate in continuous quality review and improvement of the operations.
• Adhere to all company policies and procedures.
• Perform other duties as assigned.

Knowledge And Skills

• Proficient in Microsoft Office Suite.
• Strong Interpersonal/Organizational skills.
• Excellent verbal and written communication skills.

Physical Requirements

• Works around standard office conditions, repetitive use of a keyboard at a workstation, and use of manual dexterity.
• Participates in field operation as needed and may be required to Lift, carry, balance and push up to 125 pounds (250 pounds with assistance).
• Demonstrate flexibility and physical coordination by bending from the waist and touching toes, squat with legs parallel to the ground, and kneeling with both knees firmly on the ground.
• Repetitive lifting, squatting, stooping and kneeling.
• Climb 20 sets of stairs without rest within 60 seconds.
• Demonstrate fine manual dexterity by performing job-related clinical skills (starting IV's, intubating, etc.).
• Have correctable vision adequate to read street signs, see in low light and read the small print.
• Use good judgment and remain calm in high-stress situations.
• Maintain a positive attitude in the face of adversity.
• Have good interpersonal and conflict resolution skills.
• Function under situations of extreme fatigue due to little or no rest, extreme temperatures, and inclement weather conditions.

MINIMUM QUALIFICATIONS

• A High School Diploma or equivalent.
• DSHS Paramedic certification with a minimum of 2 years EMS supervisory experience.
• Posses and maintain a valid driver's license and insurable with our carrier.