District Asset Protection Mgr

Key Responsibilities

• Partners with the District Manager and store leadership to drive execution of store operating systems, policies, procedures, and processes.
• Works directly with district and store leaders to create a strategy and action plan that will address opportunities to improve the customer experience while controlling expenses and maximizing margins.
• Responsible for teaching and training of store operations managers throughout the organization on all aspects of their role.
• Buils relationships and effectively collaborates with key internal and external stakeholders, including Regional, District, Store leadership teams and city officials.
• Manages, hires, and develops a diverse team of hourly and salaried asset protection professionals within a multi-store geographical area.
• Trains, assists with, and manages investigations, conducts interviews, and supports post-prosecution activities.
• Must professionally represent Lowe’s in court and be skilled in handling depositions and other hearings.
• Identifies and provides appropriate action steps to address internal or external theft / Organized Retail Crime concerns.
• Leads and directs teams during emergency response situations, crisis management and civil unrest within a multi-store environment.
• Provides candid feedback and mentorship to team members, AP & store leaders to encourage growth and greater responsibility.
• Owes, forecasts, and manages multiple financial accounts in assigned stores for key controllable expenses (e.g. shrink, general liability, OSHA Recordable Rates, payroll, security, cash overages/shortages, price adjustments).
• Trains store personnel on proper reporting procedures and evaluates district-wide compliance with all safety, security, and hazmat-related administrative documentation requirements.
• Coaches and develops associates around the processes and tools that have a direct impact on the customer experience.
• Pairs closely with Store and Asset Protection leadership to identify, escalate, and resolve complex facilities and maintenance issues that impact safety, operations, and customer experience.
• Performs store visits and reviews independently and in partnership with district leaders leveraging tools to improve performance, execution, and efficiencies.
• Influences store operations by driving adoption, execution, and continuous improvement of operational programs and system enhancements, ensuring alignment with business priorities and measurable impact at the store level.
• Analyzes safety reporting to identify trends and help stores implement plans based on root cause analysis.
• Analyzes data and reporting to identify shrink-related issues, root causes, and trends within the district and works with store management, AP/Safety staff, and district-level teams to address issues and trends.
• Reviews, validates and provides direction on critical operational processes that have an impact on in-stock levels and inventory accuracy including but not limited to Freight flow, IRP, down-stocking, and cycle counts.
• Delivers consistent reporting, provides trend analysis, and supports the stores in the creation and deployment of plans to improve their financial performance.
• Analyzes facilities-related P&L line items and exception reporting to identify cost drivers; partners with Store Managers and ASMs to influence behaviors that reduce controllable expenses and improve financial performance.
• Executes facilities emergency response protocols, including assessment, coordination, and communication, to support stores during critical incidents.

  Required Qualifications

  • Bachelor’s degree in Business, Criminal Justice, Risk Management, or a related field, or equivalent years of experience in lieu of education requirement, if applicable
  • 7 years of multi-store big-box retail experience
  • Demonstrated experience analyzing and using varied sources of data to understand underlying drivers of complex problems
  • Experience working closely with cross-functional teams
  • 1+ years of direct or indirect leadership experience

  Preferred Qualifications

  • 10 years of multi-store retail experience
  • Experience working in an omni-channel retail environment
  • Demonstrated experience analyzing business documents (P&L, exception reports, etc.)
  • Experience conducting quality reviews and audits
  • Experience in using physical security systems (CCTV, EAS, etc.)
  • LPC-Licensed Professional Counselor LPC/LPQ qualification
  • Completion of certified interview and interrogation training programs (e.g., Wicklander-Zulawski or Reed training)

  Pay Range

  Pay Range: $121,300.00 - $202,700.00 annually

  Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

  For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.