District Asset Protection Mgr

About the role

Partners with the District Manager and store leadership to drive execution of store operating systems, policies, procedures, and processes. Works directly with district and store leaders to create a strategy and action plan that will address opportunities to improve the customer experience while controlling expenses and maximizing margins.

Responsibilities

• Teach and train store operations managers throughout the organization on all aspects of their role.
• Build relationships and effectively collaborate with key internal and external stakeholders, including Regional, District, Store leadership teams, and city officials.
• Manage, hire, and develop a diverse team of hourly and salaried asset protection professionals within a multi-store geographical area.
• Train, assist with, and manage investigations, conduct interviews, and support post-prosecution activities; professionally represent Lowe’s in court and handle depositions and other hearings.
• Identify and provide appropriate action steps to address internal or external theft / Organized Retail Crime concerns.
• Lead and direct teams during emergency response situations, crisis management, and civil unrest within a multi-store environment.
• Provide candid feedback and mentorship to team members, AP & store leaders to encourage growth and greater responsibility.
• Own, forecast, and manage multiple financial accounts in assigned stores for key controllable expenses (e.g., shrink, general liability, OSHA Recordable Rates, payroll, security, cash overages/shortages, price adjustments).
• Train store personnel on proper reporting procedures and evaluate district-wide compliance with all safety, security, and hazmat-related administrative documentation requirements.
• Coach and develop associates around the processes and tools that have a direct impact on the customer experience.
• Partner closely with Store and Asset Protection leadership to identify, escalate, and resolve complex facilities and maintenance issues that impact safety, operations, and customer experience.
• Perform store visits and reviews independently and in partnership with district leaders, leveraging tools to improve performance, execution, and efficiencies.
• Influence store operations by driving adoption, execution, and continuous improvement of operational programs and system enhancements, ensuring alignment with business priorities and measurable impact at the store level.
• Analyze safety reporting to identify trends and help stores implement plans based on root cause analysis.
• Analyze data and reporting to identify shrink-related issues, root causes, and trends within the district and work with store management, AP/Safety staff, and district-level teams to address them.
• Review, validate, and provide direction on critical operational processes that impact in-stock levels and inventory accuracy, including Freight flow, IRP, down-stocking, and cycle counts.
• Deliver consistent reporting, provide trend analysis, and support stores in creating and deploying plans to improve financial performance.
• Analyze facilities-related P&L line items and exception reporting to identify cost drivers; partner with Store Managers and ASMs to influence behaviors that reduce controllable expenses and improve financial performance.
• Execute facilities emergency response protocols, including assessment, coordination, and communication, to support stores during critical incidents.

Requirements

• Bachelor’s degree (Business, Criminal Justice, Risk Management, or a related field strongly preferred, or equivalent years of experience in lieu of education).
• 7 years of multi-store big-box retail experience.
• Demonstrated experience analyzing and using varied sources of data to understand underlying drivers of complex problems.
• Experience working closely with cross-functional teams.
• 1+ years of direct or indirect leadership experience.

Preferred Qualifications

• 10 years of multi-store retail experience.
• Experience working in an omni-channel retail environment.
• Demonstrated experience analyzing business documents (P&L, exception reports, etc.).
• Experience conducting quality reviews and audits.
• Experience in using physical security systems (CCTV, EAS, etc.).
• LPC (Licensed Professional Counselor) or LPQ qualification.
• Completion of certified interview and interrogation training programs (e.g., Wicklander-Zulawski or Reed training).

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts, and providing disaster relief to communities in need.

Benefits

For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.