District Asset Protection Manager (New Jersey Central North)

This is a multi-site role that supports multiple locations in the New Jersey Central North District, including stores in East Hanover, Totowa, Bloomfield, Paterson, Pine Brook, Parsippany, Newark, Garwood, and Elizabeth.

About the Role

The District Asset Protection Manager (DAPM) is responsible for teaching, coaching, and training associates to ensure the effective execution of core Asset Protection initiatives. They drive core programs and strategies relating to theft and fraud mitigation, operational excellence, safety, and environmental compliance in The Home Depot stores without adding complexity or tasking to store operations. The role requires multi-tasking across stores and partnering with District Managers, Store Managers, Store Leadership Teams, APS, and other store associates to achieve Asset Protection and Store Operations goals.

Responsibilities

• Driving Execution (25%)
  • Drive execution of Merchandise Protection Standards (MPS), Pick Ticket, and Lockup programs.
  • Review Front End Accuracy standards, including Accuracy/Theft and Fraud initiatives and G.E.T initiatives.
  • Ensure stores promote a safety culture and follow safety initiatives.
  • Ensure post orders are followed and understood by 3rd Party Guards.
  • Partner with DHRM and DM to de-escalate serious incidents and threats of violence.
  • Teach, coach, and train store leadership and associates on theft/fraud, operational shrink, and shrink mitigation initiatives.
  • Build relationships and engage with Government Relations and Law Enforcement for localized support.
  • Ensure safety of parking lots and implement safety strategies and processes to maintain a safe environment for customers and associates.
• Internal and External Theft and Fraud (50%)
  • Perform timely entry of internal cases into the case management system in accordance with AP Policy, including activity cans, review alerts, and physical security.
  • Review available resources to identify key theft trends by class and SKU for internal and external theft and create solutions.
  • Conduct timely interviews for internal theft cases identified by MAPM or Central Investigations Team (CIT).
  • Review, approve, or reject external cases submitted by Asset Protection Specialists.
  • Build partnerships with local law enforcement to strengthen The Home Depot’s brand.
  • Conduct daily, weekly, and monthly reviews of business practices, exception-based reporting, theft portal, and AP Performance Hub.
  • Review and analyze shrink performance within the district and by store location.
  • Monitor shrink indicators and drive execution of initiatives.
  • Manage the Company’s shrink reduction strategy.
• People (25%)
  • Make hiring decisions and take disciplinary action, including termination (leveraging HR resources).
  • Staff and schedule AP associates to meet business needs using theft trends and store tips.
  • Teach, coach, train, and develop AP associates to ensure theft mitigation processes are executed, leads are developed, known thefts are documented, and cases are properly addressed.
  • Conduct performance reviews, utilize performance management to address opportunities, and attend RAPM and district talent reviews.
  • Coach and train associates on proper safety behaviors and environmental/regulatory processes, including execution of Handling Hazardous Materials (HHM) program and Store Readiness Checklist (SRC) process.

Requirements

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Knowledge, skills, and abilities typically acquired through the completion of an associate’s degree program or equivalent in a related field.
• Minimum of 3 years of work experience.
• Minimum of 3 years of leadership experience.

Preferred Qualifications

• Working knowledge of Microsoft Office Suite and presentation software (e.g., Microsoft PowerPoint).
• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
• Excellent written and verbal communication skills.
• Licensure/certification as required by location.
• 3+ years of multi-unit retail Asset Protection experience.
• Experience leading a team focused on external/internal theft.
• Experience conducting internal investigations, including interviews.
• Knowledge of Organized Retail Crime elements and law enforcement partnerships.
• Experience utilizing/managing physical security and investigations systems (CCTV, Alarm, Exception-Based Reporting).
• LPC/LPQ Certification.
• Ability to work a flexible retail schedule, including support for multiple store locations.

Skills

• Decision Quality
• Builds Effective Teams
• Situational Adaptability
• Communicates Effectively
• Develops Talent
• Drives Results
• Financial Acumen
• Manages Conflict

Travel

Typically requires overnight travel 5% to 20% of the time.

Physical Requirements

• Frequent periods spent standing or sitting in the same location with some opportunity to move about.
• Occasional need to stoop or lift light objects (typically less than 8 pounds).

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.