Distribution Team Leader

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

What’s in it for you?

• Robust benefit offering to fit various lifestyles and life stages
• 40% employee discount on New Balance (in-store and online)
• Lifestyle Benefit program – reimbursement for eligible wellness and lifestyle activities
• Pay-for-Performance performance management program and company bonus payout eligibility
• 401k Retirement: 100% match up to 5% of contributions and 100% vested
• Tuition reimbursement
• Discounts on cellular phones, travel, entertainment, consumer goods, and much more

About the role

Responsible for leading and conducting data-based, problem-solving activities to make improvements that positively impact safety, quality, productivity, and cost. Responsible for monitoring distribution processes, ensuring that standard work methods are followed, and assisting teams to maintain distribution flow. Work closely with distribution associates and distribution supervisors to achieve consistent results.

Responsibilities

• Performs the full complement of duties for their department
• Conducts process improvement activities with teams, as necessary, using problem-solving tools and methodology
• Presents results of problem-solving activities to peers, groups, and members of leadership, as necessary
• Monitors and performs audits of distribution processes and standard work metrics; notifies associates of audit results
• Observes and works to correct any ergonomic and/or safety concerns
• Responds to team’s barriers and operational bottlenecks; may be required to perform work in the function to ensure deadlines are met
• Documents the reasons for failures and any corrective actions
• Conducts team instruction sessions, discussions, and updates (e.g., production boards, work instructions)
• Provides specialty job skills training and instruction
• Ensures adherence to company’s policies and procedures; notifies supervisor and HR of any safety, employee relations issues, and discipline problems
• Performs duties of Distribution Associates, as required:
  • Pick, pack, and ship customer orders, and troubleshoot problems to resolution
  • Receive and process returns and exchanges
  • Organize shipments to 3rd party distributors
  • Sort, count, package, label, unpack, and/or log inventory which is shipped or received
  • Inspect shipments for damages or defects; record discrepancies or damages and notify supervisor
  • Reorganize inventory on shelves in warehouse for seasonality
  • Unpack shipment of product and replenish warehouse shelves
  • Identify all returned defective units with proper defective reason code
• Other duties as assigned

Requirements

• Ability to lead, motivate, problem-solve, and communicate in a “team-oriented” environment
• Strong interpersonal skills
• Strong demonstration of commonly used concepts, practices, and procedures within the distribution process
• Ability to handle multiple priorities is essential
• High school diploma or equivalent and 2+ years of experience in a warehouse environment or related area (preferred)
• Intermediate computer skills in Microsoft Office (Word and Excel), WMS, and email
• Demonstrated ability to communicate in English, both orally and in writing
• Proven track record of stability and dependability in the workplace
• Ability to use RF scanner or WMS workstation
• Able to operate lift equipment, as assigned
• Able to lift and carry 50 lbs. on a regular basis
• Able to push/pull up to 75 lbs.
• Able to stand/walk on concrete surface for 8+ hours per day, with regular bending, reaching, and crouching
• Able to go up and down stairs and work at a height up to 20 feet on the mezzanine (where applicable)

Pay

$25.10 - $32.15 - $39.25 hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, and geographic location)

Schedule

Monday–Friday, 8:30 AM–5:00 PM

Benefits

• Three options for medical insurance, as well as dental, vision, and life insurance
• 401k with 100% match up to 5% of contributions and 100% vested
• Online learning and development courses
• Tuition reimbursement
• $100 monthly student loan support
• Various mentorship programs
• $1,000 yearly lifestyle reimbursement
• 4 weeks of vacation, 12 holidays, and generous parental leave
• Temporary associates: three options for medical insurance, as well as dental and vision insurance, and an associate discount
• Part-time associates: 401k, short-term disability, a yearly $300 lifestyle reimbursement, and an associate discount