Distribution Support Spec-PCC

From configuration to packaging and shipping, every detail matters when it comes to the seamless delivery of IT. Join the team that makes logistics and custom configuration look easy in Wilmington, OH.

About the Company

At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day.

Founded in 1982 with two employees and a phone line, Connection is now a Fortune 1000 IT solutions partner operating in 174 countries—still driven by that startup mentality and guided by our original purpose.

About the Role

Working under the supervision of the Supervisor, Traffic and Distribution Operations, the Distribution Support (DS) Specialist is a blended position consisting of existing Distribution Support duties and additional responsibilities in the Freight Audit department. This role operates in a deadline-driven environment where work must be accomplished with minimal to no errors. The position ensures departmental processes comply with applicable Sarbanes-Oxley controls.

Responsibilities

• Prepares truck bills of lading and associated documentation for all LTL and Third Party billing exception orders.
• Handles requests for changes to orders and logs cases in Call Tracker phone system and PEGA Case Management System.
• Assists with the hourly processing of pick runs and printer room duties.
• Assists with “stuck” orders and system issues.
• Completes post-audit on freight bills to ensure the company pays the correct freight charges for services rendered.
• Resolves invoicing problems.
• Maintains shipment database and prepares reports tabulating traffic costs, quality, and departmental productivity for control and analysis.
• Provides freight quotes, proper routing instructions, shipping information, and arranges special shipments as needed.
• Provides support to other departments with special projects and tasks.

Requirements

• 40 WPM minimum typing skills to process documentation and make changes to sales orders.
• Experience with multi-phone line systems to answer sales support inquiries.
• Knowledge of JD Edwards enterprise software (E1) to perform daily functions.
• Proficiency with Microsoft Office, including creating and editing documents or simple spreadsheets.
• Experience with database products such as FileMaker Pro to retrieve and manage data.
• Experience with Internet-based applications and services to complete job-specific tasks.
• Familiarity with email etiquette, organizing email folders, tabbed web-browsing, navigating multiple screens, and solid computer literacy.
• Intermediate Microsoft Excel skills, including creating complex spreadsheets using formulas (e.g., VLOOKUP) and pivot tables.
• Attention to detail in composing, keying, and proofing professional business materials.
• Knowledge of geography and ability to comprehend regulatory information (helpful).
• Customer-oriented with the ability to listen to and anticipate customer needs.
• Adaptable with the ability to switch tasks based on shifting priorities.
• Effective verbal and written communication skills for professional business communications.
• Strong interpersonal skills to work well with all levels of the organization.
• Good listening skills to receive and understand information completely.
• Detail-oriented with meticulous attention to accuracy and proofreading.
• Commitment to achieving a high level of accuracy and ensuring department standards, regulatory, and contractual requirements are met consistently.

Benefits

• Competitive compensation and progressive 401k plans.
• Comprehensive medical insurance and other benefits.
• Free therapy visits, mental health coaching, and meditation resources to support emotional well-being.
• Generous paid time off, including vacation, care time, Wellness, and Volunteer Time Off days.

Pay

$20.19/Hr. – $25.48/Hr.

Schedule

9:30 AM – 6:00 PM, Monday through Friday.