Store Systems Support Spec

Job Summary Provide help desk phone support for pharmacy and point of sale systems, in-store PC’s, handheld units, networking, and phones. Document and review all call details on a corporate tracking system. THIS IS NOT A REMOTE OPPORTUNITY AND IN OFFICE ONLY Duties Interact promptly and courteously with stores to provide resolutions to inquiries as well as handle and resolve complaints in a professional manner. This interaction will be through a variety of means including but not limited to telephone, e-mail, fax, store mail, US mail, or in person.Attempt to minimize the length of each call, while still providing excellent service.Interface with other departments as needed for problem resolution.Interface with various hardware and software vendors for problem resolution.Provide timely follow up on each call until the issue is resolved.Document and review call and resolution details on a corporate tracking system.Assist in the maintenance of various master files as needed.Complete depot tracking forms when hardware is supplied to stores or other departments.Must adhere to Help Desk Policies and Procedures.Responsible for completing all mandatory and regulatory training programsPerform other duties as assigned