Store Systems Support Spec

About the role

Provide help desk phone support for pharmacy and point of sale systems, in-store PC's, handheld units, networking, and phones. Document and review all call details on a corporate tracking system. This is not a remote opportunity and is in-office only.

Responsibilities

• Interact promptly and courteously with stores to provide resolutions to inquiries as well as handle and resolve complaints in a professional manner, through a variety of means including but not limited to telephone, e-mail, fax, store mail, US mail, or in person
• Attempt to minimize the length of each call, while still providing excellent service
• Interface with other departments as needed for problem resolution
• Interface with various hardware and software vendors for problem resolution
• Provide timely follow up on each call until the issue is resolved
• Document and review call and resolution details on a corporate tracking system
• Assist in the maintenance of various master files as needed
• Complete depot tracking forms when hardware is supplied to stores or other departments
• Must adhere to Help Desk Policies and Procedures
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned