Distribution Supervisor

About the Role

As a Department Supervisor at Expeditors, you will lead a team to achieve flawless operational execution while developing a strong and reliable team infrastructure. This role focuses on technical expertise, knowledgeable and promotable personnel, and contributing to efficiency, profitability, and growth in alignment with our Vision and Mission. Expeditors is a global logistics company headquartered in Seattle, Washington, employing over 19,000 trained professionals across 350+ locations worldwide.

Responsibilities

• Drive District and Department Excellence:
  • Ensure Employee Satisfaction metrics are above 90%.
  • Conduct timely and valuable performance reviews every 12 months.
  • Hold regular one-on-one meetings with all employees.
  • Ensure all team members complete 52 hours of training per year (4.33 per month) and mandatory training on time.
• Operational Efficiency:
  • Freight Arrival logged within 2 hours of arrival.
  • Arrive to Reconcile within 24 hours.
  • Reconcile to Put Away within 24 hours.
  • Requested Ship to Actual Ship within 48 hours.
  • Maintain Cycle Count Accuracy at 95% or above.
  • Ensure all required MAS event codes are entered timely and accurately for data integrity.
  • Parcel and LTL/FTL Freight logged within 2 hours of arrival.
  • Loading Work order ready to load complete within 2 hours.
• Administration and Personnel Management:
  • Exemplify and teach Expeditors' culture, mission, and goals.
  • Follow the 10 Critical Success Factors.
  • Ensure the operation is properly staffed, structured, and organized; conduct regular interviews.
  • Provide all necessary tools for departmental success.
  • Engage with team members daily, conduct check-in meetings, and provide ongoing feedback, coaching, and mentoring.
  • Manage staff, processes, and tools to handle volume spikes and growth.
  • Build healthy cross-functional relationships and promote team spirit.
  • Ensure compliance with company controls, policies, procedures, and processes.
  • Conduct daily huddle meetings and weekly supervisor meetings.
  • Support all Employee Satisfaction initiatives.
• Operations:
  • Design and establish a structure to cover operational needs for Distribution/warehouse operations and satellite offices, accounting for future growth.
  • Supervise and monitor service execution within the Distribution department.
  • Performance Management: Oversee self-assessments and daily, weekly, and monthly performance monitoring to proactively resolve issues.
  • Exception Management: Review exceptions to drive efficiency internally and with customers.
  • Map and understand department process flow to improve efficiency, cycle times, service, and margins.
  • Actively participate in optimizing systems and tools to improve efficiency, productivity, and quality.
  • Set the tone for the departmental environment.
  • Ensure client-specific instructions are understood and followed at the desk level.
  • Maintain updated SOPs for all customers.
  • Ensure proper use of all Expeditors systems and tools.
  • Log files correctly and timely with proper codes, trace types, and events.
  • Review and resolve discrepancies from the root cause.
  • Trend discrepancy root causes and implement necessary training.
  • Handle all correspondence within the business unit timely and professionally.
  • Evaluate service providers and new business opportunities.
  • Maintain awareness of changes in regulations or company offerings and educate staff.
  • Escalate issues to the Distribution Operations Manager or Distribution Manager as needed.
• Sales and Marketing (Growth):
  • Actively engage with sales, customer retention, and development teams globally.
  • Maintain and develop relationships with existing and new customers through value propositions.
  • Identify needs and sell tailored, value-added services to potential clients.
  • Participate in customer visits and calls, documenting them in the corresponding database.
  • Prepare effective customer presentations and updates.
• Finance:
  • Comply with all company policies, including the credit policy.
  • Monitor the Daily Branch Revenue report to identify and correct errors timely.
• Security, Health, and Safety:
  • Immediately inform the Branch’s Health and Safety representative of any unsafe conditions, incidents, or accidents.

Requirements

• Bachelor's degree in Business Administration or equivalent combination of education and experience.
• Minimum 2-3 years of experience in Distribution services.
• Minimum 2-3 years of supervisory experience.
• Strong negotiation skills.
• Leadership style that empowers, coaches, mentors, and fosters a cohesive team environment with a focus on employee satisfaction.
• Customer satisfaction-oriented.
• Strong interpersonal and communication skills, with the ability to communicate at all levels (written, oral, and presentations).
• Ability to relate to and influence clients, service providers, and employees at all levels.
• Strong time management skills and attention to detail.
• Problem-solving and business analytical skills.
• Strong project management skills and ability to multitask.
• Ability to complete work within standard procedures, guidelines, and office policies.
• Self-driven personality with good business sense.
• Strong computer skills, including knowledge of all Microsoft Office applications.
• Fluency in English and Spanish.
• Exemplifies Expeditors culture at all times.