Distribution Supervisor

About the role

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer‑service‑based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of more than 350 locations across six continents. Our mission is to recruit, train, and retain the very best logistics and technical experts worldwide, promoting from within—more than 50 % of employees have been with Expeditors for five years or more.

Reporting Structure: Distribution OPS Manager → Distribution Manager → Branch Manager → District Manager.

Responsibilities

• Labor Management:
  • Helps establish work schedules and ensures proper implementation.
  • Applies sound communication and motivational techniques in leading, supervising, coaching and disciplining associates.
  • Provides input into performance evaluations for promotions, wage increases, development, and terminations.
  • Organizes pick‑and‑pack and replenishment processes.
  • Maintains a productive staff by creating hiring, training, and professional development programs.
  • Plans staffing levels, determines work procedures, prepares schedules, and expedites workflow.
• Customer Service:
  • Makes introductory contact with new accounts and maintains effective relationships with existing accounts.
  • Addresses complex and non‑routine customer issues and requests.
  • Coordinates new accounts, gathers necessary information, and assigns accounts to Customer Service Representatives.
  • Audits new accounts and follows up to ensure customer needs are met.
• Retention:
  • Assists in follow‑up on current customers and conducts Quality Management Reviews (QBRs).
  • Directs and controls order release to ensure timely delivery and meet efficiency goals.
  • Oversees order processing and ensures accurate data entry on delivery orders and inventory reports.
  • Recommends programs to improve the customer service function.
  • Interacts with credit and collections regarding payment problems.
  • Reviews records/reports to identify inventory discrepancies and recommends remedial actions.
• Operations:
  • Supervises checking and unloading of inbound shipments, stacking, picking, and staging of outbound shipments.
  • Verifies inbound/outbound paperwork with drivers and ensures proper product counts.
  • Supervises cycle and physical counting and leads investigations of discrepancies.
  • Organizes and prioritizes inbound and outbound activities.
• Quality:
  • Ensures inbound and outbound shipments are complete and free of damage.
  • Enforces Expeditors International policies and procedures at the employee level.
• Documentation & Records:
  • Completes all necessary records and reports promptly and accurately.
  • Computes and analyzes daily and weekly production metrics.
  • Recommends remedial actions for any discrepancies.
  • Maintains required documents (e.g., POD).
• Inventory:
  • Assists in physical inventories and cycle counts.
  • Maintains product location system and optimizes space utilization.
  • Rotates products as appropriate and conducts spot audits of inventory locations and accuracy.
• Equipment:
  • Ensures efficient and safe operation of material handling equipment.
• Safety, Sanitation, Security:
  • Maintains a clean, neat, and orderly work area.
  • Assists in maintaining warehouse security per Expeditors requirements.
  • Conducts operations in a manner that promotes safety and complies with OSHA and other standards.
• Communication:
  • Attends warehouse planning meetings and acts as liaison between employees and management.
  • Communicates industry and brand knowledge to associates.
  • Issues written and oral instructions.
  • Enforces security policies and maintains a secure environment.

Qualifications

• 4 years of industry‑specific knowledge.
• Inventory management and accounting knowledge.
• Self‑reflecting and open to feedback.
• Initiative and ability to work autonomously.
• Proven leadership attitude and background.
• Effective interpersonal skills, including listening, comprehension, and clear, concise communication.
• Conflict‑resolution abilities.
• Strong time‑management skills.
• Experience building a team environment.

All applicant information will be kept confidential in accordance with EEO guidelines.