Distribution Specialist

Duties/Responsibilities

• Process retirement plan distributions for assigned clients, including separation from service, in-service withdrawals, hardships, loans, required minimum distributions (RMDs), and force-out distributions.
• Provide loan schedules to plan sponsors to help ensure loan payments begin on time.
• Support the distribution inbox by monitoring it throughout the day, saving and logging new requests, assigning tasks to the appropriate party, and prioritizing or forwarding correspondence as needed.
• Respond to phone calls and emails regarding distribution status and general distribution processes.
• Follow up with clients on outstanding paperwork or other pending items.
• Collaborate with team members to manage workload effectively, including assisting with distribution processing during high-volume periods or team member absences.
• Maintain accurate records of distribution transactions.
• File documents manually and electronically according to established criteria.
• Manage other company inboxes as assigned.
• Perform other duties as required.

Requirements

• Strong attention to detail.
• Strong verbal and written communication skills using clear and grammatically correct language.
• The ability to communicate effectively with internal and external stakeholders.
• The ability to problem solve, be proactive, and demonstrate initiative.
• Robust time management and organizational skills with the ability to multi-task required.
• Proficient in using relevant software and tools for payment processing.
• Familiarity with retirement plan regulations and compliance.
• Familiarity with various record keeper platforms.

Education And Experience

• A high school diploma or equivalent required.
• (Additional certifications related to retirement plans a plus).
• Prior experiences in retirement plan administration, distribution processing or related fields.

Salary Description

$55,000 - $65,000 DOE