Distribution Services Coordinator
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, no invention, no summarizing away detail. Remove boilerplate (cookie/navigation/legal/EEO etc). Also remove duplicated lines, application instructions. We need to parse the posting. Let's extract sections: - The Team: description about team. Could be "About the role"? Actually "The Team" maybe part of overview. The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content accordingly. We have: "The Team: ..." This is about team, could be part of About the role? Might be better as "About the role" includes description of role and team. We'll include About the role with content from The Team and Position Overview. Then "The Opportunity:" includes bullet list of duties (Logistics Services Process..., Administrative Tasks & Reporting..., Vendor Compliance..., Additional Requirements...). Those are responsibilities). So we can put those under Responsibilities. Then "Software Applications" list: SCALE WMS, Cegid, Microsoft Office Suite & TEAMS, EDI, HCare, Infocenter. That's Skills. Then "Supervisory Responsibility: NO Budget Responsibility: NO Decision Making Responsibility: NO" - these are maybe not needed; they are not substantive? Could be omitted as they are not specific content? They are statements but maybe not needed. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep them? They are factual but not a heading. Could be placed under Requirements? Might be considered "Requirements"? Actually they are about responsibilities not required. Could be placed under "About You"? Not sure. Might be better to include them under "Requirements" as they are job characteristics. But they are NO values; maybe they are not substantive? They are still info. However instruction: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. These are not filler; they are specific statements. So we could include them under a section like "Job Details" but not in allowed headings. Since only allowed headings are those listed, we might need to fit them into one of those. Could put under "Requirements" maybe as bullet? But they are not requirements. Could put under "About You"? Not exactly. Could put under "Responsibilities"? Not exactly. Could put under "Qualifications"? Not exactly. Might be better to create a short
after the headings to include these lines, as they are not headings. The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can fold these into a short
. So we can include a paragraph after the sections containing those lines. Then "About You:" list of requirements: 1-2 years experience, etc. That's Requirements/Qualifications. We'll put under Requirements (or Qualifications). The instruction distinguishes Requirements and Qualifications but we can choose one. Probably Requirements for experience/education, Qualifications for skills? But we have Skills separate. Let's map: - About the role: team description + position overview. - Responsibilities: The Opportunity bullet points (Logistics Services..., Administrative Tasks & Reporting..., Vendor Compliance..., Additional Requirements...). Actually Additional Requirements is part of responsibilities? It says "Additional Requirements". Might be better to treat as Requirements. But we already have a Requirements section for About You. Could treat Additional Requirements as part of Responsibilities (they are duties). We'll keep them under Responsibilities. - Skills: Software Applications list. - Benefits: Hermès Benefits Overview list. - Pay: The range for this position is $25.46 - $28.46 per hour. Actual rates are determined on the job, location, and individual experience. - Schedule: "This position requires a flexible schedule to meet the needs of the business, including extended holiday hours during designated periods throughout the year". Also maybe mention "All other duties as assigned". That's schedule. - Requirements/Qualifications: About You bullet list. We need to avoid duplicate lines. Ensure we preserve all substantive info. Let's extract details precisely. **The Team** paragraph: "The Distribution Services and Traffic team is responsible for coordinating the movement of orders within the organization, ensuring efficient processes and timely delivery. This includes adapting to changes, optimizing workflows, and providing exceptional customer service. Overall, our goal is to support business growth and create a productive environment by ensuring seamless operations and meeting customer commitments. Our Distribution Services and Traffic team works closely with boutiques to organize their priorities on a daily basis. By effectively managing the flow of products and aligning with boutique needs, we aim to ensure that their orders are processed efficiently and delivered on time. This collaborative approach allows us to meet customer commitments and support overall business growth." **Position Overview** paragraph(s): "In your role as a Coordinator, Distribution Service, you are responsible for providing exceptional customer service to both internal and external clients, while demonstrating exemplary compliance with HOP’s corporate culture, company policies and operational procedures. Your primary focus will be to provide order statuses for all client purchases from order inception to the actual receipt of goods at the final delivery destination. The Distribution Service Associate needs to clearly communicate with their assigned clients, as well as anticipate and fully understand the client’s needs and expectations. Responses and updates to clients and key internal HOP stakeholders would be conveyed through the utilization of Outlook emails, Microsoft TEAMS messaging, phone calls, or updates within HOP proprietary software applications. The Coordinator, Distribution Service will be assigned to assist and support one HOP division, however in your role you will be cross trained to assist other HOP divisions as well as fellow Distribution Service Associates when necessary to ensure continuity of service. You will act as a liaison and key point of contact between Dayton’s customers and the distribution center team by effectively communicating the necessary client requests and requirements. Any errors, shortfalls in communications or processes based upon the required departmental protocols should be immediately shared with either your immediate manager or the departmental manager. This role handles all company assets, product and material with care and respect to the Hermes brand and is responsible for the daily assigned duties to support HOP’s internet sales initiatives and related customer care requirements. All work must be neat, accurate and within procedural guidelines." **The Opportunity:** includes several sub-sections: Logistics Services: - Process incoming order requests from internal and external clients - Actively offer clients alternative item selections in the event their original item requests are not available or currently out of stock by recommending an appropriate item substitution or add-on - Process stock orders from vendors as requested by the sales divisions and ensure that all purchase orders are confirmed with an estimated delivery ETA (estimated time of arrival) to achieve a prompt delivery - Review the daily back-order report to effectively anticipate and communicate the status of client order requests as well as possible delivery delays - Negotiate order extensions by properly monitoring order start ship and cancel dates, which once confirmed, will require further shipping details and coordination with the Dayton distribution center for a smooth and timely client delivery experience - Effectively review and correct client order confirmations utilizing EDI software by resolving item number discrepancies, unit mismatches, as well as issues with item style, color, pricing, and purchase quantity issues, thus ensuring order adjustments are found & corrected prior to shipment and effectively communicated to each account - Responsible for issuing Return Authorizations (RA’s) as requested and approved by the appropriate sales division Administrative Tasks & Reporting: - Prepares Loans and ITS documents for the Dayton warehouse to process as needed - Perform the daily creation, generation, and review of the following department reports: Merchandise On-Hand, Summary of Open Pick Tickets, Back Order Merchandise, and Open BP Receipts. - Assist Dayton Management Team upon request with the status of pending inbound Hermes merchandise shipments (BP’s) from HOP France to determine the proper prioritization and processing time required for each once received at the Dayton NJ distribution center - Perform the weekly processing of Cegid replenishment requests Vendor Compliance: - Knowledge of and willingness to learn all applicable vendor routing guidelines - Summarize and inform the Dayton shipping department and fellow CSA Team members of any changes or updates to vendor routing guidelines - Assists with the investigation and provides the necessary back-up documentation for the timely resolution and reversal of vendor chargebacks. Additional Requirements: - As a back-up to your immediate manager, serve as the secondary customer service contact to address and prioritize urgent needs with the distribution center management team to satisfy internal and external stakeholder requests - In cooperation with your immediate or departmental manager, proactively communicate and support the HOP retail boutiques to better understand their inbound merchandise shipment requirements to accommodate their space constraints as well as each location’s processing limitations for the receipt of goods in the store’s back of house storage - Assist HOP Management by communicating inventory store cutoffs or shipment holds due to physical inventories at the boutiques or in the event of space constraints due to excess inventory on hand at the requesting store locations - As instructed by your manager, support the Inventory Control Management Team with item inventory discrepancies to facilitate the appropriate reconciliation process, thus ensuring a minimal level of inventory shrinkage **Software Applications**: "SCALE WMS, Cegid, Microsoft Office Suite & TEAMS, EDI, HCare, Infocenter" **Supervisory Responsibility: NO Budget Responsibility: NO Decision Making Responsibility: NO** (we will fold into a short p) **About You:** bullet list: - 1-2 years of experience, including either a hands-on internship or activities in a similar role and/or department - Minimum educational requirements of a High School Diploma (BS or BA Degree preferred but not required) - Excellent attention to detail & strong organizational skills - An active and continuous learner - Demonstrates a willingness to work with HOP team members in various departments throughout HOP’s varied and growing organization - Ability to work independently with little supervision - Proven track record of meeting both short & long-term goals and deadlines - Displays appropriate level of urgency when addressing and resolving client escalations and actionable customer service requests - Intermediate to Advanced knowledge of Microsoft Excel software - Strong written and verbal communication skills - This position requires a flexible schedule to meet the needs of the business, including extended holiday hours during designated periods throughout the year - All other duties as assigned by their immediate manager or departmental director Note: The flexible schedule line appears also in About You; we might also have schedule section. We'll keep schedule info maybe in Schedule section, but we have also flexible schedule in About You. To avoid duplication, we should not repeat same sentence. We'll keep schedule info in Schedule section, and maybe remove from About You? But we must preserve all substantive info; we can keep it in Schedule section and not duplicate in About You. However About You includes that line; we could keep it there and not have separate Schedule section, but we have Pay and Benefits sections; we could still have Schedule section if we have content. The line about flexible schedule is substantive; we need to include it somewhere. We'll put it under Schedule section. Then we can omit it from About You to avoid duplication. However we must preserve all substantive info; removing it from About You would lose that info unless we keep it elsewhere. We'll keep it in Schedule and remove from About You. Similarly "All other duties as assigned by their immediate manager or departmental director" could be placed under Responsibilities maybe as a catch-all. We'll keep it under Responsibilities as a bullet. Now Benefits list: "Hermès Benefits Overview Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including: Commission and bonus incentives based on sales performanceMedical, Dental, VisionLife Insurance and DisabilityPaid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2