Distribution Service Representative

About the Role

The Distribution Service Representative performs daily activities related to picking up client specimens, maintaining accurate counts, ensuring specimen integrity during transport, and distributing supplies and other items to clients.

Responsibilities

• Pick up specimens from clients according to established procedures and timetables.
• Deliver specimens to designated drop-off point(s).
• Ensure the integrity of specimens is not compromised during transport.
• Deliver reports and supplies to clients on an assigned route.
• Maintain an accurate log of specimens, reports, and supplies picked up or dropped off.
• Record clients' requests for supplies and special services, and forward them to the appropriate person or department.
• Interact with clients daily, forwarding client concerns to the coordinator or local supervisor for corrective action.
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
• Demonstrate flexibility in satisfying customer demands.
• Perform routine inspection of assigned vehicle (e.g., gas, tires, appearance, fluid levels) and report any problems immediately.
• Maintain accurate monthly logs for vehicle inspections.
• Adhere to all safety procedures.
• Understand and participate in defensive driving techniques.
• Remain current in training and knowledge of specimen handling.
• Complete special assignments as required by the coordinator or local supervisor.
• Perform all job responsibilities in alignment with industry best security practices and regulatory guidelines to protect sensitive data.
• Familiarize yourself with and abide by the Corporate Compliance Program and all Corporate policies, including Privacy and Security policies.