Distribution Service Representative

Pickup and Delivery

• Pick up specimens from clients according to established procedures and timetables.
• Deliver specimens to designated drop off point(s).
• Ensure the integrity of the specimens is not compromised during transport.
• Distribute reports and supplies to clients on an assigned route.

Client Interaction

• Maintain an accurate log of specimens, reports, and supplies picked up or dropped off on an assigned route.
• Record clients' requests for supplies and special services, and forward them to the appropriate person or department.
• Interact with clients on a daily basis, forwarding client concerns to coordinator or local supervisor for corrective action.
• Demonstrate flexibility in satisfying customer demands.
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.

Vehicle Maintenance and Safety

• Perform routine inspection of assigned vehicle (i.e., gas, tires, appearance, fluid levels, etc.)
• Report any problems to coordinator or local supervisor immediately and maintain accurate monthly logs.
• Adhere to all safety procedures.
• Demonstrate understanding and participation in defensive driving techniques.

Specimen Handling and Training

• Thoroughly understand and participate in defensive driving techniques.
• Understand and adhere to specimen handling procedures.
• Remain current in the training and knowledge of specimen handling.

Special Assignments

• Complete special assignments as required by coordinator or local supervisor.

Security Practices

• Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines.
• Protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.