Distribution Service Representative

Employment Type: Contract (Non-Exempt: Hourly, eligible for overtime)

About the role

Minnesota Power, an ALLETE company, is an electric utility headquartered in Duluth, Minnesota. We provide electricity in a 26,000-square-mile service area in northeastern Minnesota to 150,000 customers, including 14 municipal systems and some of the nation’s largest industrial customers. Minnesota Power is committed to a sustainable future for the climate, our customers, and our communities while delivering safe and reliable energy. We play a unique and significant role in ALLETE’s sustainability-in-action strategy. Our culture drives excellence through our shared values of integrity, safety, people, and the planet.

Responsibilities

• Perform customer service, distribution line design, and/or various customer operations as a primary role.
• Plan and report on activities such as providing new services, sharing information about products and services, promoting energy conservation, and resolving complaints.
• Conduct activities to support the efficient use of electric, gas, and water products and services, while remaining fully aware of company policies and regulatory requirements.
• Establish and maintain positive internal and external business relationships to support company goals.
• May require significant time away from the employer's place of business, including travel to customer sites.
• May be exposed to hazardous or dirty environments at customer sites.

Requirements

• Two or more years of college or technical education in, or related to, electricity PLUS two years or more of directly job-related experience OR High school diploma or equivalent, PLUS six or more years of directly job-related experience.
• Examples of directly related job experience include electrical wiring, line design and staking, and proficiency in multiple applicable computer programs such as Maximo, CIS, and GIS tools.
• Must possess and maintain a valid driver's license.
• Requires a significant level of interpersonal and communication skills, including strong customer communication abilities.
• Must have the capacity to quickly learn new computer systems.
• This position will report regularly in person to Little Falls, MN.
• This position may be subject to assessment of skills, job match, and/or aptitude.

Pay

The expected hourly compensation for this position is $34.98 - $46.64.

Benefits

• Retirement Benefits
• Medical, Dental & Vision Plan
• Health Savings Account & Flexible Spending Accounts
• Life Insurance, Disability & Voluntary Benefits
• Paid Time Off
• Tuition Reimbursement
• Community Engagement, and more