Distribution Quality Manager

About the role

We are seeking a leader in Distribution Quality Assurance to ensure our company meets or exceeds customer requirements. This role involves developing, improving, and maintaining a consistent methodology for compliance and continuous improvement.

Responsibilities

• Own the DC QMS including SOPs, document control, audit calendar, and management review.
• Serve as site representative for ISO 9001, ensuring processes meet requirements.
• Lead internal audits and corrective/preventive actions.
• Define and publish DC quality KPIs: Perfect Order Rate, Accuracy, Damage Rate, Returns Trends, and Customer Complaints.
• Lead root cause analysis and communication for customer quality issues.
• Facilitate Lean and Continuous Improvement projects.
• Establish receiving inspection standards.
• Manage over, short & damaged (OS&D) shipping variances and partner with vendors on defect trends.
• Implement pick audits, Acceptable Quality Level (AQL) sampling and final load audits.
• Set packaging standards to reduce in-transit damage.
• Own cycle counts quality and root cause analysis of variances.
• Maintain warehouse management system (WMS) data hygiene and scanning adherence.
• Chair the DC Material Review Board (MRB).
• Define quality, hold protocols, and traceability.
• Develop Standard of Work, quality checklists, and audit routines.
• Train associates and leaders on quality criteria.
• Collaborate with Operations, Safety, Transportation, IT, Customer Service, and Procurement.

Requirements

• Bachelor’s degree in engineering discipline, manufacturing, or business discipline.
• A minimum of 5 years of quality or operations experience in a distribution environment.
• Experience with Lean Six Sigma and data analysis.
• Computer proficiency in Microsoft Office and statistical packages.
• Ability to work with Customer/Supplier representatives regarding all quality related issues.
• Excellent organizational skills with focus on detail.
• Knowledge of WMS processes and inventory control.

Qualifications

• Bachelor’s degree in engineering discipline, manufacturing, or business discipline.
• A minimum of 5 years of quality or operations experience in a distribution environment.
• Experience with Lean Six Sigma and data analysis.
• Computer proficiency in Microsoft Office and statistical packages.
• Ability to work with Customer/Supplier representatives regarding all quality related issues.
• Excellent organizational skills with focus on detail.
• Knowledge of WMS processes and inventory control.

Skills

• Lean Six Sigma Black Belt Certification (ASQ or supply chain certifications preferred).
• Proficiency with Minitab.

Benefits

• Competitive compensation based on skills, qualifications, and experience.
• Comprehensive medical and dental coverage, retirement benefits.
• Family building benefits, including paid maternity/paternity leave.
• 10 paid holidays and Paid Time Off.
• Continued professional development opportunities and educational reimbursement.
• Additional perks such as fitness reimbursements and employee discount programs.