Distribution Ops Associate

About the role

Distribution Ops Assoc, VOD-Temp, is responsible for providing internal and external support for Video-On-Demand (VOD) content distribution activities for DE+E brands including ABC, Disney Channels, Freeform, FX and National Geographic Networks. A successful candidate in this role must have the ability to self-motivate and work in a detail-oriented, fast-paced, multi-network environment. This role will interact with many internal and external Disney partners such as Media Services, Programming, Media Engineering, Broadcast Operations, Sales, and Marketing. Candidate must always maintain a high level of customer service. As a key point of contact for VOD delivery and CableLabs ADI metadata management, the role will also be accountable for database accuracy and assuring the technical compliance requirements of our VOD partners.

Responsibilities

• Confirm all entertainment programming assets are delivered as scheduled by programming teams.
• Provide timely communication and resolution to incoming partner/dMVPD inquiries and support requests.
• Execute distribution delivery planners and communicate delivery schedules to all entitled partners/dMVPDs.
• Execute communication of takedown alerts and affiliate alerts for high profile content deliveries and programming priorities.
• Redeliver VOD packages to partner/dMVPDs, as required.
• Track partner/dMVPD issues.
• Oversee automated and manual Aspera VOD and DAI ad and promo deliveries to MVPDs and monitor all distribution to ensure timeliness of deliveries.
• Perform daily reporting and tactical tasks related to Canoe DAI assets/metadata, Nielsen VOD TIC Encoding data, and daily management of DAI Google reports with Ad Sales.
• Perform deliveries of media using internal and external applications and tools including Aspera, Signiant, Media Monorail and other internal systems to domestic clients.
• Manage failures in VOD workflow including trouble shooting automation, manually packaging content when necessary, providing operational support to our VOD partners and ensure all deliveries ordered can be fulfilled in a timely manner.
• Be a subject matter expert in all department workflows, databases, and software.
• Be a part of a strong, high functioning team that's able to execute assignments effectively and efficiently.
• Ensure the prompt resolution of high-level issues related to file integrity, media attributes, and content compliance.
• Follow all Standard Operating Procedures (SOPs) and assist in documenting department processes.
• Have an attitude of continuous improvement.
• Assist manager in developing, maintaining, and enforcing media management, storage and content security policies.
• Liaison with various TWDC departments and provide a high level of customer service.

Qualifications

• Bachelor's degree desired or relevant work experience in media packaging and distribution.
• Intermediate experience level.

Skills

• Results oriented with the ability to balance other business considerations.
• Exceptional communication, collaboration, and interpersonal skills.
• Team player.
• Strong understanding of audio/video file formats, television standards, film formats, codecs, bitrates, frame rates, video resolutions, aspect ratios, broadcast audio configurations and electronic delivery technologies.
• Proficiency with Microsoft Office & Google Suite products.
• Ability to work well with little or no supervision and strong attention to detail.
• Understanding of Aspera SFTP software and CableLabs ADI packaging spec.
• VOD Content Distribution.
• CableLabs ADI metadata management.
• Distribution Operations Associate.

Pay

The pay range for this position is $35.00 - $45.00/hr. Individual compensation offered within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

• Must be able to work all shifts including weekends and holidays.
• Hybrid position in Glendale, CA.

This is a Contract position based out of Glendale, CA. Application deadline: Oct 21, 2026.