Distribution Clerk

About the role

The Distribution Clerk ensures timely and accurate preparation and processing of customer orders, maintains records and logs for warranty information and repairs, and handles customer contact and order processing as needed.

Responsibilities

• View customer orders in a computerized order system.
• Pull and package appropriate equipment and/or medications to fill orders.
• Affix proper prescription and barcode labels to medication boxes, handwrite special instructions (e.g., signature required, UPS only), and forward filled orders to the pharmacist for verification before shipment.
• Stock work stations with supplies, product, and equipment.
• Prepare packages for shipment using computerized shipping systems by creating and affixing accurate shipping labels, sorting packages by carrier, and stacking them for pickup.
• Maintain a safe and clean work environment by keeping shelves, shipping supply areas, and work stations neat.
• Operate forklifts and/or pallet jacks as needed.
• Communicate with customers via inbound and outbound manual and/or automated calls.
• Assess customer needs for additional products/services, including product/warranty repairs.
• Assess customer compliance with physician orders.
• Answer questions and provide customer education regarding products/services, within Board of Pharmacy Regulations, if applicable.
• Document calls in a computerized record-keeping system.
• Enter customers' orders in the computerized system.
• Verify and update demographic information such as address and telephone number in computerized records.
• Meet specific performance objectives related to orders filled, orders shipped, calls handled, orders processed, time on call, and time entering information in the computerized system.