Distribution Clerk

Responsibilities

• Timely and accurate preparation and processing of customer orders
• Maintaining records and logs for warranty information and repairs sent to manufacturer
• Customer contact and processing of orders on an as needed basis
• Preparing box stock for use by operating box taping machine or by hand taping of boxes
• Viewing customer orders in computerized order system
• Pulling and packaging appropriate equipment and/or medications to fill order
• Affixing proper prescription and barcode labels to medication boxes
• Handwriting any special instructions on the barcode label and forwarding the filled order to the pharmacist for verification prior to shipment
• Stocking work stations with appropriate supplies
• Preparing packages for shipment using computerized shipping systems by creating and affixing accurate shipping labels, sorting the packages by carrier, and stacking them in the appropriate area for pickup by the designated carrier
• Maintaining a safe and clean work environment by keeping shelves, shipping supply area, and work stations neat
• Operating forklift and/or pallet jack
• Communicating with customers via inbound and outbound manual and/or automated calls
• Assessing customer need for additional products/services, including product/warranty repairs
• Assessing customer compliance with physician orders
• Answering questions and providing customer education regarding products/services, within Board of Pharmacy Regulations, if applicable
• Documenting calls in computerized record keeping system
• Entering customers' orders in computerized system
• Verifying and updating demographic information such as address and telephone number in computerized records
• Meeting specific performance objectives related to orders filled, orders shipped, number of calls handled, orders processed, time on call, time entering information in computerized system, etc.