Distribution Center Support Coordinator

Key Responsibilities

• Collect and deposit funds at the Distribution Center in collaboration with designated payment receivers.
• Handle cash, checks, and credit card processing securely and according to policy.
• Communicate product delays to sales teams and directly inform customers when Supply Chain Operations encounter errors preventing scheduled deliveries.
• Generate reports, communicate effectively, and strategize solutions.
• Ensure the facility maintains adequate supplies to support operational needs efficiently.
• Ensure timely processing and payment of vendor invoices for services rendered.
• Ensure timely processing of customer orders and notify appropriate partners to escalate concerns proactively.
• Execute resolutions promptly when errors occur during customer delivery.
• Manage real-time phone escalations and respond promptly to system ticketed items.
• Identify and correct errors in deposits made by drivers promptly and accurately throughout the day.
• Manage customer service and operations within the CPU area based on distribution center volume; prioritize excellent customer service and operational efficiency.
• Manage documents via various systems, adhering to document management practices consistently.
• Verify and complete daily processes outlined in the Day-In-Life document; ensure accuracy and compliance with operational procedures.

Competencies

• Action-Oriented
• Buils Customer Loyalty
• Communicates Effectively
• Customer-Focused
• Decision Quality
• Holds Self and Others Accountable
• Instills Trust
• Masters Service Conversations
• Navigates Customer Challenges
• Optimizes Work Processes
• Service Into Sales
• Strengthens Customer Connections

Qualifications

• A High School or GED degree
• Associates degree preferred
• 1-2 years of related experience preferred

Skills

• Builds Customer Loyalty
• Builds Rapport
• Customer-Focused Approach
• Navigates Customer Challenges
• Masters Service Conversations
• Service Into Sales
• Strengthens Customer Connections

Physical Demands/Working Conditions

• Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
• Travel required: As required by the position.