Distribution Center Support Coordinator

About the role

Join American Tire Distributors, the nation’s premier tire distributor. ATD’s coast‑to‑coast network serves approximately 80,000 customers across the U.S. and Canada, delivering high‑quality tires, custom wheels, and shop supplies with rapid and frequent service.

Schedule

Must be available to work the following shift: Monday – Friday with alternating Saturdays, 8:00 AM – 5:00 PM.

Responsibilities

• Collect and deposit funds at the Distribution Center in collaboration with designated payment receivers; handle cash, checks, and credit‑card processing securely and according to policy.
• Communicate product delays to sales teams and directly inform customers when Supply Chain Operations encounter errors preventing scheduled deliveries.
• Generate reports, communicate effectively, and strategize solutions to delivery/inventory failures.
• Ensure the facility maintains adequate supplies to support operational needs efficiently.
• Ensure timely processing and payment of vendor invoices for services rendered.
• Ensure timely processing of customer orders and notify appropriate partners to proactively escalate concerns.
• Execute resolutions promptly when errors occur during customer delivery.
• Manage real‑time phone escalations and respond promptly to system‑ticketed items.
• Identify and correct errors in deposits made by drivers throughout the day.
• Manage customer service and operations within the CPU area based on distribution‑center volume, prioritizing excellent service and operational efficiency.
• Manage documents via various systems, adhering consistently to document‑management practices.
• Verify and complete daily processes outlined in the “Day‑In‑Life” document, ensuring accuracy and compliance with operational procedures.

Competencies

• Action‑Oriented – takes on new opportunities and tough challenges with urgency, high energy, and enthusiasm.
• Builds Customer Loyalty – makes every interaction positive, balances task focus with service, collaborates, respects customers, and leverages resources to meet needs.
• Builds Rapport – quickly establishes trust within buying centers.
• Communicates Effectively – develops multi‑mode communications tailored to diverse audiences.
• Customer‑Focused – builds strong relationships and delivers customer‑centric solutions.
• Customer‑Focused Approach – keeps the customer at the center of sales, collaborates, elevates partner insights, and uses common terminology.
• Decision Quality – makes good, timely decisions that keep the organization moving forward.
• Ensures Accountability – holds self and others accountable to meet commitments.
• Instills Trust – gains confidence through honesty, integrity, and authenticity.
• Masters Service Conversations – navigates conversations using open, learn, reply, and close phases.
• Navigates Customer Challenges – listens non‑defensively, defuses tension, addresses issues, offers goodwill gestures, keeps promises, and assists multiple customers simultaneously.
• Optimizes Work Processes – identifies the most effective and efficient processes with a focus on continuous improvement.
• Service Into Sales – recognizes sales opportunities during service interactions and presents products/solutions compellingly.
• Strengthens Customer Connections – connects personally, uses customer‑focused language, acknowledges and affirms customers, and avoids jargon.

Qualifications

• High School diploma or GED; Associates degree preferred.
• 1–2 years of related experience preferred.
• Skills: Builds Customer Loyalty, Builds Rapport, Customer‑Focused Approach, Navigates Customer Challenges, Masters Service Conversations, Service Into Sales, Strengthens Customer Connections.

Physical Demands / Working Conditions

Physical demands: occasional standing, walking, sitting; use of hands to handle objects, tools, or controls; reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling; occasional lifting or moving up to 50 lb. Vision requirements include close, distance, color, peripheral, depth perception, and focus adjustment.

Work environment: exposure to prevailing weather conditions; moderate noise level. Travel: as required by the position.