Distribution Center Lead

Internal applicants must apply through the Mattress Firm Workday system.

About the role

Join Mattress Firm and help people sleep well so they live well. As a Distribution Center Lead, you’ll play a vital part in ensuring the final step of the Mattress Firm shopping experience goes smoothly—from picking and loading merchandise to on-time arrival and product setup. You’ll assist in the efficient day-to-day operations of the distribution center, supervise team members, and contribute to meeting organizational financial objectives while fostering a safe and collaborative work environment.

Schedule

• Training shift: Monday–Friday, 9:30 AM – 6:00 PM
• Regular shift: Tuesday–Saturday, 9:30 AM – 6:00 PM

Responsibilities

Essential Responsibilities

• Assist in the efficient day-to-day operations of the distribution center.
• Contribute to meeting overall financial objectives of the distribution center compared to budget.
• Create and foster an environment of trust, open two-way communication, and cohesive team effort.
• Ensure alignment with strategic vision and communicate organizational mission and values to the team.
• Communicate with team members through regular and frequent meetings.
• Hold one-on-one meetings with direct reports at least twice a month.
• Ensure adherence to operational processes, policies, and procedures.
• Ensure the distribution center meets company standards on appearance, cleanliness, and functionality.
• Identify opportunities and drive continuous improvement initiatives in the distribution center.
• Facilitate resolution of customer service issues.
• Verify driver payroll for accuracy.
• Conduct required physical cycle counts, review discrepancies, and make appropriate corrections.
• Ensure use of proper safety equipment and maintain a safe working environment by adhering to all safety policies and procedures.
• Complete all required training modules and certifications prior to the due date.
• Communicate professionally with all internal and external contacts.
• Follow all Company policies and execute Company standards on appearance, functionality, and brand representation.
• Communicate concerns or issues to leadership to ensure proper efficiency of department and company operations.
• Execute team member performance improvement plans, progressive discipline, and terminations when appropriate per Company policy.

Non-Essential Responsibilities

• Participate in monthly DC-wide meetings to communicate organization and DC wins and opportunities.
• Assist Loss Prevention with loss prevention and safety audits.
• May be responsible for safety and other training and periodic retraining for all team members and contract employees in the DC.
• May monitor employee time records and review and approve paid time off and leave of absence requests in accordance with policy.
• May participate in interviewing and hiring process for potential DC team members.
• May manage the DC in the absence of the DC leader.
• May be involved in coaching conversations and administering disciplinary actions.
• May lead or participate in daily stand-up meetings at the beginning of each shift or team meetings.
• May take an active role in onboarding and training new DC team members.
• Execute company initiatives and other activities requested by supervisor.
• Update job knowledge by participating in educational opportunities.
• Enhance department and organization reputation by accepting ownership for new and different requests; explore opportunities to add value.
• Contribute ideas on ways to optimize or improve the team, department, and Company.

Requirements

• High School diploma or equivalent required; Bachelor’s Degree preferred.
• 2+ years of related experience preferred.
• Warehouse, logistics, or supply chain knowledge.
• Computer literacy in Microsoft products: Outlook, Excel, PowerPoint.
• Understanding of general warehouse standard operating procedures, basic retail operations, inventory control, and safety policies.
• Familiarity with financial analysis, reporting, and budgeting.

Skills

• Able to be open and approachable to build goodwill, positivity, and loyalty with team members.
• Ability to motivate and empower individuals and groups to greater participation, commitment, and high standards of performance.
• Capable of building team spirit, encouraging collaboration, identifying strengths, and finding creative solutions.
• Capacity to identify all aspects of a problem and develop workable solutions.
• Able to adapt to new situations, change, and shift strategies to meet challenges.
• Skillful in proper use of tools, hardware, software, and equipment.
• Adept at collaborating with others to identify problems, provide advice, and develop agreeable solutions.
• Ability to evaluate the impact of business decisions on financial statements and long-term financial wellbeing.

Physical Demands

• Warehouse environment.
• Sitting frequently.
• Standing frequently.
• Walking frequently.
• Talking frequently.
• Hearing frequently.
• Lift or move up to 100 pounds.
• Usage of hands and fingers.
• Reaching with hands and arms.
• Stooping, kneeling, crouching, or crawling occasionally.
• Sight is required to ensure the safety of yourself and others.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Get paid on-demand.
• Base pay or uncapped commission.
• Employee discounts, including mattresses and sleep accessories, cell phones and electronics, travel, car and home loans.

Pay

Competitive pay range of $18.50 – $20.00 per hour. Actual pay is based on documented and verified relevant work experience. Additional bonus opportunities may be available at the Company’s discretion for eligible roles.

Legal authorization to work in the United States without the need for sponsorship is required.