Distinguished, Experience Strategist

About the team

This team is dedicated to transforming the club associate experience at Sam’s Club by redesigning end-to-end journeys, services, and operational systems that empower associates to excel. Collaborating across Business, Operations, Product, and Technology, we address complex challenges at the intersection of people, processes, and technology. Utilizing a systems-thinking approach, we enhance how experiences connect across the associate ecosystem, creating streamlined, intuitive workflows that drive improved outcomes for associates, members, and the business.

What you'll do

• Define and evolve enterprise-wide experience architectures, including systems, standards, and governance models to guide design and delivery across functions.
• Lead breakthrough initiatives integrating advanced analytics, AI-assisted design, and research practices to accelerate innovation.
• Translate experience architectures into measurable outcomes across digital, physical, and operational environments.
• Partner with senior executives to identify emerging trends and future-state experience opportunities.
• Establish external partnerships to advance enterprise maturity and innovation capability.
• Advise leadership on experience innovation, transformation, and investment prioritization.
• Direct enterprise-level research programs and synthesize insights to guide strategic prioritization.
• Facilitate enterprise-scale experimentation and pilot programs, ensuring measurable and repeatable validation.
• Build internal capability through masterclasses, coaching, and best-practice frameworks.

What you'll bring

• Extensive experience in defining and evolving enterprise-wide experience architectures, including systems, standards, and governance models.
• Proven ability to lead innovation initiatives integrating advanced analytics, AI-assisted design, and research practices.
• Strong expertise in translating complex insights and future trends into strategic roadmaps aligned with business objectives.
• Demonstrated success partnering with senior executives and external organizations to advance experience strategy and innovation.
• Skilled in directing enterprise-level research programs and synthesizing insights to guide prioritization and investment.
• Exceptional capability in influencing executive decision-making through data-driven storytelling and visionary narratives.
• Experience building internal capabilities via coaching, masterclasses, and best-practice frameworks.

Minimum Qualifications

• Option 1: Bachelor’s degree in design, business, or related area and 12 years’ progressive experience in experience strategy, UX, or service design with demonstrable enterprise impact and industry recognition (for example, publications, patents, keynotes).
• Option 2: Equivalent practical experience in enterprise-scale transformation and innovation leadership.

Preferred Qualifications

• Experience in AI-assisted design, predictive analytics, or next-generation research methods.
• Experience influencing at the executive and board level through strategic storytelling.
• Experience shaping enterprise frameworks for measurement, design operations, or governance.
• Proven success in designing and scaling cross-channel experience systems across global or omnichannel environments.
• Recognized industry thought leadership (for example, keynote speaking, publications, patents, or academic collaboration).