Dispute Resolutions Specialist I

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes: description of role (first paragraph about First Mid, total rewards, etc). There's a description of the team and role: "First Mid’s Disputes team is a fast-paced...". That could be "About the role". Then responsibilities list (many bullet points). Then qualifications (education/experience). Then skills list. Then benefits (Total Rewards details). Pay: not specified exact salary, only says base salary component, discretionary short-term incentives. The instruction: do NOT create Pay/Schedule/Benefits sections unless posting actually states them. Benefits are stated, so we can include Benefits. Pay: they mention base salary component, discretionary short-term incentives, but no exact numbers. The instruction says never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD"). Since they didn't give specific pay, we should not include a Pay section. Schedule: not mentioned, so omit. We need to preserve all substantive information, not invent or summarize away detail. Use

• for any list of duties/requirements/benefits, and

  for prose. We need to avoid repeating job title as heading (not present). Remove boilerplate: EEO statement, etc. Also remove "THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT". Also remove navigation/cookie etc (none). Also remove duplicated lines. We need to include sections only when posting has real specific content. Thus sections: About the role (maybe combine intro paragraphs), Responsibilities, Qualifications (education/experience), Skills, Benefits. Check content: The posting includes "Qualifications Education/Experience:" and then "Skills:" separate. Could treat Qualifications as education/experience, and Skills as separate. We need to preserve all substantive info: include details about total rewards, benefits, etc. Let's extract prose for About the role: The first paragraph: "At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements." Then next paragraph: "First Mid’s Disputes team is a fast-paced, collaborative environment that works with various internal and external customers. The Dispute Resolution Specialist I works all dispute types, understands the regulatory requirements within the division, and applies their technical skills and critical thinking to accomplish complex tasks. The Dispute Resolution Specialist I assists the Dispute Resolution Specialist II as directed. The position processes daily reports and work queues. The Dispute Resolution Specialist I is responsible for providing quality customer service in an operations environment focused on accurate and timely processing." That's about the role. Could be split but we can keep as one About the role section. Responsibilities: list after "Responsibilities include, but are not limited to:" then many bullet-like sentences separated by periods. We need to convert each into

• . We must preserve all details. Let's extract each responsibility sentence: - Comprehensive understanding of the dispute tracking software. - Take all required training to become familiar with Regulation E and dispute rules. - Monitors and processes a high volume of dispute claims for debit card, ACH, ATM, and Zelle transactions. - Researches, resolves, and posts adjustments for dispute claims within required timeframes. - Be involved in all initial stages of the dispute and chargeback lifecycle, including case initiation and evidence gathering, merchant contact and chargeback. - Conduct phone interviews with customers, suspects, and external agencies to obtain information critical in determining First Mid’s liability and risk exposure. - Demonstrated ability to define problems, collect data, establish facts, work with variables in standardized and diverse situations and draw valid conclusions. - Routinely use case management tools and reports to actively review and maintain your caseloads, to ensure timely and accurate handling of customer inquiries. - Complete incident reports in accordance with internal bank procedures and current Bank regulations. - Monitors daily fraud reports and uploads Compromised Account Management Systems information (CAMS) into dispute tracking software. - Reconciles an assigned general ledger daily exercising a higher level of judgment. - Provides support to the frontline deposit staff to answer questions regarding various dispute scenarios. - Adheres to policies and procedures within the department. - Keep current on local and bankcard industry fraud trends and notify management and bank personnel as deemed necessary. - Completes addendums to accounts when needed. - Works as a liaison between disputes, frontline personnel and other internal departments. - Reviews and corrects errors identified. - Assists with training frontline staff and other internal department personnel on dispute processes. - Participates in training and cross-training. - Performing related clerical functions and duties, and special projects as assigned. - Assists co-workers with unique scenarios prior to escalation to the Dispute Resolution Specialist II and/or Manager. - Provide escalated research, troubleshooting and remediation of issues. - Complete required Visa Basic Dispute Resolution training. We need to ensure each ends with a period; we can keep as is. Qualifications (Education/Experience): "Associates degree preferred, training normally acquired through high school education or equivalent relevant work experience. 2+ years of banking experience required. Regulation E error resolution experience preferred." We can put as
  • each? The instruction: Use
    • for any list of duties/requirements/benefits. This is a list of qualifications; we can treat as list. Could also be prose. Safer to use
      • . Skills: list after "Skills:" includes many items separated by periods. We'll extract each: - Maintains knowledge of assigned operations and compliance regulations, analytical and technical skills required to perform the job effectively, including Regulation E, Visa, Zelle Operating Rules, and National Automated Clearing House Association (Nacha) Rules. - Excellent computer skills, including advanced Microsoft Office knowledge. - Excellent oral and written communication skills. - Must be flexible and able to adapt to change. - Ability to work with a significant amount of detailed information in an accurate, timely, and confidential manner. - Advanced communication and organizational skills. - Excellent analytical, problem solving, and decision-making skills. - High level of interpersonal skills to represent the company in a professional manner. - Knowledge of operating procedures and policies. - Ability to understand and carry out instructions furnished in written, oral, or diagram form. - Performs all other duties as assigned. We'll put each as
      • . Benefits: The posting includes a "Total Rewards:" section with bullet-like items: "Competitive health, dental & vision coverage with HSA match", "401(k) with employer match + Employee Stock Purchase Plan", "Generous PTO, paid holidays & parental leave", "Tuition reimbursement & performance-based bonuses", plus earlier mention of benefits: comprehensive healthcare, well-being benefits, paid family leave, generous paid time off, banking perks, tuition reimbursement, Employee Stock Purchase Plan, 401K plan with company match. There's some overlap. We need to preserve all substantive info, not duplicate. We'll combine unique benefits. Let's list unique benefits from the text: - Base salary component of Total Rewards (but we are not making Pay section) - Discretionary short-term incentives (bonus, incentives, commission) – but that's compensation, maybe benefits? It's compensation; but we are not making Pay section. Could include in Benefits? It's compensation not benefit. Since we are not making Pay section, maybe we can include short-term incentives in Benefits? The instruction: only create Benefits section if posting actually states them. It does state benefits. Should we include compensation details? Might be considered part of Total Rewards but not strictly benefits. Safer to include only benefits (healthcare, etc.) and maybe mention short-term incentives as part of Benefits? The instruction says "never create Pay/Schedule/Benefits sections unless the posting actually states them." Benefits are stated, so we can include Benefits section. Should we include short-term incentives there? It's compensation, but it's part of Total Rewards. Might be okay to include as part of Benefits section. However, to avoid ambiguity, we could include short-term incentives in Benefits as they are part of Total Rewards. But the instruction about Pay section: they said do NOT create Pay/Schedule/Benefits sections unless posting actually states them. Since Benefits are stated, we can include Benefits section. It didn't forbid including compensation details there. We'll include all Total Rewards items: base salary component (though not specific), discretionary short-term incentives, comprehensive healthcare, well-being benefits, paid family leave, generous paid time off, banking perks, tuition reimbursement, Employee Stock Purchase Plan, 401K plan with company match, competitive health/dental/vision with HSA match, 401(k) with employer match + ESPP, generous PTO, paid holidays & parental leave, tuition reimbursement & performance-based bonuses. There's duplication; we need to preserve all substantive information but not repeat same info. We can consolidate. Let's produce a Benefits
        • list with unique items: - Base salary component of Total Rewards program - Discretionary short-term incentives (bonus, incentives, and/or commission) - Comprehensive healthcare, well-being benefits, paid family leave, and generous paid time off - Banking perks - Tuition reimbursement - Employee Stock Purchase Plan - 401(k) plan with company match - Competitive health, dental & vision coverage with HSA match - Generous PTO, paid holidays & parental leave (already covered) - Performance-based bonuses (maybe part of short-term incentives) We need to avoid duplication: "generous paid time off" appears also in "Generous PTO, paid holidays & parental leave". We'll combine: "Generous paid time off, paid holidays, and parental leave". Also "Comprehensive healthcare, well-being benefits" plus "Competitive health, dental & vision coverage with HSA match" maybe overlapping; we can keep both as they add detail. Let's craft Benefits list: - Base salary component of the Total Rewards program - Discretionary short-term incentives (bonus, incentives, and/or commission) - Comprehensive healthcare and well-being benefits - Competitive health, dental & vision coverage with HSA match - Paid family leave - Generous paid time off, paid holidays, and parental leave - Banking perks - Tuition reimbursement - Employee Stock Purchase Plan - 401(k) plan with company match - Performance-based bonuses But "Performance-based bonuses" may be same as discretionary short-term incentives. Might be redundant. We could keep discretionary short-term incentives and note performance-based bonuses as part of that. To avoid duplication, maybe we just keep discretionary short-term incentives and not separate performance-based bonuses. However the posting explicitly mentions "Tuition reimbursement & performance-based bonuses". So we should include performance-based bonuses as separate item. It's okay if some overlap. We'll keep both. Now we need to output HTML fragment only, no markdown. Structure:

          About the role

          ... prose ...

          Responsibilities

          • ...
          ...

          Qualifications

          • Associates degree preferred, training normally acquired through high school education or equivalent relevant work experience.
          • 2+ years of banking experience required.
          • Regulation E error resolution experience preferred.

          Skills

          • ...
          ...