Dispute Resolutions Specialist I
for each section heading.
We need - for any list of duties/requirements/benefits. For prose use
.
We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate: EEO, etc. Also remove navigation, cookie, legal, duplicated lines. Also remove "Total Rewards: ..."? That's benefits; we can incorporate.
We need to format responsibilities as list. The responsibilities are a long sentence with many items separated by periods. We should split into list items each responsibility. Keep all details.
Similarly qualifications: Education/Experience: Associates degree preferred, training normally acquired through high school education or equivalent relevant work experience. 2+ years of banking experience required. Regulation E error resolution experience preferred.
Skills: list of skills.
Benefits: list.
We need to ensure we don't include filler like "commensurate with experience". Not present.
Let's extract.
First, "About the role": The paragraph after "First Mid’s Disputes team is a fast-paced, collaborative environment..." up to before "Responsibilities include, but are not limited to:" That is description.
Let's copy that paragraph:
"First Mid’s Disputes team is a fast-paced, collaborative environment that works with various internal and external customers. The Dispute Resolution Specialist I works all dispute types, understands the regulatory requirements within the division, and applies their technical skills and critical thinking to accomplish complex tasks. The Dispute Resolution Specialist I assists the Dispute Resolution Specialist II as directed. The position processes daily reports and work queues. The Dispute Resolution Specialist I is responsible for providing quality customer service in an operations environment focused on accurate and timely processing."
That's about the role.
Now responsibilities: list after "Responsibilities include, but are not limited to:" then many items separated by periods. We'll split each sentence.
Let's extract each responsibility:
- Comprehensive understanding of the dispute tracking software.
- Take all required training to become familiar with Regulation E and dispute rules.
- Monitors and processes a high volume of dispute claims for debit card, ACH, ATM, and Zelle transactions.
- Researches, resolves, and posts adjustments for dispute claims within required timeframes.
- Be involved in all initial stages of the dispute and chargeback lifecycle, including case initiation and evidence gathering, merchant contact and chargeback.
- Conduct phone interviews with customers, suspects, and external agencies to obtain information critical in determining First Mid’s liability and risk exposure.
- Demonstrated ability to define problems, collect data, establish facts, work with variables in standardized and diverse situations and draw valid conclusions.
- Routinely use case management tools and reports to actively review and maintain your caseloads, to ensure timely and accurate handling of customer inquiries.
- Complete incident reports in accordance with internal bank procedures and current Bank regulations.
- Monitors daily fraud reports and uploads Compromised Account Management Systems information (CAMS) into dispute tracking software.
- Reconciles an assigned general ledger daily exercising a higher level of judgment.
- Provides support to the frontline deposit staff to answer questions regarding various dispute scenarios.
- Adheres to policies and procedures within the department.
- Keep current on local and bankcard industry fraud trends and notify management and bank personnel as deemed necessary.
- Completes addendums to accounts when needed.
- Works as a liaison between disputes, frontline personnel and other internal departments.
- Reviews and corrects errors identified.
- Assists with training frontline staff and other internal department personnel on dispute processes.
- Participates in training and cross-training.
- Performing related clerical functions and duties, and special projects as assigned.
- Assists co-workers with unique scenarios prior to escalation to the Dispute Resolution Specialist II and/or Manager.
- Provide escalated research, troubleshooting and remediation of issues.
- Complete required Visa Basic Dispute Resolution training.
Check for any duplicates: "Be involved..." vs "Be involved". Keep.
Now qualifications: "Education/Experience: Associates degree preferred, training normally acquired through high school education or equivalent relevant work experience. 2+ years of banking experience required. Regulation E error resolution experience preferred."
We could split into list items? It's not a list but we can put as
or
. The rule: Use - for any list of duties/requirements/benefits. Qualifications is a requirement list; we can treat as list. So we can make
- Associates degree preferred, training normally acquired through high school education or equivalent relevant work experience.
- 2+ years of banking experience required.
- Regulation E error resolution experience preferred.
Now skills: list after "Skills:" then many items separated by periods. Let's extract:
- Maintains knowledge of assigned operations and compliance regulations, analytical and technical skills required to perform the job effectively, including Regulation E, Visa, Zelle Operating Rules, and National Automated Clearing House Association (Nacha) Rules.
- Excellent computer skills, including advanced Microsoft Office knowledge.
- Excellent oral and written communication skills.
- Must be flexible and able to adapt to change.
- Ability to work with a significant amount of detailed information in an accurate, timely, and confidential manner.
- Advanced communication and organizational skills.
- Excellent analytical, problem solving, and decision-making skills.
- High level of interpersonal skills to represent the company in a professional manner.
- Knowledge of operating procedures and policies.
- Ability to understand and carry out instructions furnished in written, oral, or diagram form.
- Performs all other duties as assigned.
We can make each as - .
Now benefits: we have two paragraphs: first: "Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements."
Second: "Total Rewards: Competitive health, dental & vision coverage with HSA match 401(k) with employer match + Employee Stock Purchase Plan Generous PTO, paid holidays & parental leave Tuition reimbursement & performance-based bonuses Visit our Total Rewards page to see our full list of benefits"
We need to combine and avoid duplication. Let's list unique benefits:
- Comprehensive healthcare
- Well-being benefits
- Paid family leave
- Generous paid time off
- Banking perks
- Tuition reimbursement
- Employee Stock Purchase Plan
- 401K plan with company match (or 401(k) with employer match)
- Competitive health, dental & vision coverage with HSA match (maybe overlaps with comprehensive healthcare; but we keep both? Might be duplicate. We'll keep as separate items but note overlap. Could combine: health, dental & vision coverage with HSA match. But we have comprehensive healthcare already. To avoid duplication, we could list: Comprehensive healthcare (including health, dental & vision with HSA match). But rule: preserve ALL substantive information; do not invent or summarize away detail. If we combine, we might lose detail about dental & vision and HSA match. Better to keep both but note they may overlap. However we should not invent; we can list both as separate items as they appear in text. The text says "Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match." Then later "Total Rewards: Competitive health, dental & vision coverage with HSA match 401(k) with employer match + Employee Stock Purchase Plan Generous PTO, paid holidays & parental leave Tuition reimbursement & performance-based bonuses". So we have overlapping items: healthcare vs health, dental & vision with HSA match; 401K plan with company match vs 401(k) with employer match; tuition reimbursement appears twice; Employee Stock Purchase Plan appears twice; generous PTO appears twice; paid holidays & parental leave appears; performance-based bonuses appears.
We should preserve all substantive information; we can list each distinct benefit as mentioned, but avoid exact duplicates? The rule: "Preserve ALL substantive information; do NOT invent or summarize away detail." If we deduplicate, we might be summarizing away detail (removing duplicate mention). But duplicates are not substantive new info; they are repeats. It's probably okay to deduplicate to avoid redundancy, as long as we don't lose any unique benefit. The duplicates are same benefit mentioned twice; we can keep one instance. That's not summarizing away detail; it's removing redundancy. I'd deduplicate.
Thus unique benefits list:
- Comprehensive healthcare
- Well-being benefits
- Paid family leave
- Generous paid time off
- Banking perks
- Tuition reimbursement
- Employee Stock Purchase Plan
- 401K plan with company match (or 401(k) with employer match) – we can phrase as "401(k) plan with employer match"
- Competitive health, dental & vision coverage with HSA match (maybe separate from comprehensive healthcare; but we could note that comprehensive healthcare may include that; but to preserve detail we keep both)
- Paid holidays
- Parental leave
- Performance-based bonuses
We also have "Generous PTO, paid holidays & parental leave" already covered.
Thus final benefits list items.
Now construct HTML.
We'll have:
About the role
First Mid’s Disputes team is a fast-paced, collaborative environment that works with various internal and external customers. The Dispute Resolution Specialist I works all dispute types, understands the regulatory requirements within the division, and applies their technical skills and critical thinking to accomplish complex tasks. The Dispute Resolution Specialist I assists the Dispute Resolution Specialist II as directed. The position processes daily reports and work queues. The Dispute Resolution Specialist I is responsible for providing quality customer service in an operations environment focused on accurate and timely processing.
Responsibilities
- Comprehensive understanding of the dispute tracking software.
- Take all required training to become familiar with Regulation E and dispute rules.
- Monitors and processes a high volume of dispute claims for debit card, ACH, ATM, and Zelle transactions.
- Researches, resolves, and posts adjustments for dispute claims within required timeframes.
- Be involved in all initial stages of the dispute and chargeback lifecycle, including case initiation and evidence gathering, merchant contact and chargeback.
- Conduct phone interviews with customers,
. We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate: EEO, etc. Also remove navigation, cookie, legal, duplicated lines. Also remove "Total Rewards: ..."? That's benefits; we can incorporate. We need to format responsibilities as list. The responsibilities are a long sentence with many items separated by periods. We should split into list items each responsibility. Keep all details. Similarly qualifications: Education/Experience: Associates degree preferred, training normally acquired through high school education or equivalent relevant work experience. 2+ years of banking experience required. Regulation E error resolution experience preferred. Skills: list of skills. Benefits: list. We need to ensure we don't include filler like "commensurate with experience". Not present. Let's extract. First, "About the role": The paragraph after "First Mid’s Disputes team is a fast-paced, collaborative environment..." up to before "Responsibilities include, but are not limited to:" That is description. Let's copy that paragraph: "First Mid’s Disputes team is a fast-paced, collaborative environment that works with various internal and external customers. The Dispute Resolution Specialist I works all dispute types, understands the regulatory requirements within the division, and applies their technical skills and critical thinking to accomplish complex tasks. The Dispute Resolution Specialist I assists the Dispute Resolution Specialist II as directed. The position processes daily reports and work queues. The Dispute Resolution Specialist I is responsible for providing quality customer service in an operations environment focused on accurate and timely processing." That's about the role. Now responsibilities: list after "Responsibilities include, but are not limited to:" then many items separated by periods. We'll split each sentence. Let's extract each responsibility: - Comprehensive understanding of the dispute tracking software. - Take all required training to become familiar with Regulation E and dispute rules. - Monitors and processes a high volume of dispute claims for debit card, ACH, ATM, and Zelle transactions. - Researches, resolves, and posts adjustments for dispute claims within required timeframes. - Be involved in all initial stages of the dispute and chargeback lifecycle, including case initiation and evidence gathering, merchant contact and chargeback. - Conduct phone interviews with customers, suspects, and external agencies to obtain information critical in determining First Mid’s liability and risk exposure. - Demonstrated ability to define problems, collect data, establish facts, work with variables in standardized and diverse situations and draw valid conclusions. - Routinely use case management tools and reports to actively review and maintain your caseloads, to ensure timely and accurate handling of customer inquiries. - Complete incident reports in accordance with internal bank procedures and current Bank regulations. - Monitors daily fraud reports and uploads Compromised Account Management Systems information (CAMS) into dispute tracking software. - Reconciles an assigned general ledger daily exercising a higher level of judgment. - Provides support to the frontline deposit staff to answer questions regarding various dispute scenarios. - Adheres to policies and procedures within the department. - Keep current on local and bankcard industry fraud trends and notify management and bank personnel as deemed necessary. - Completes addendums to accounts when needed. - Works as a liaison between disputes, frontline personnel and other internal departments. - Reviews and corrects errors identified. - Assists with training frontline staff and other internal department personnel on dispute processes. - Participates in training and cross-training. - Performing related clerical functions and duties, and special projects as assigned. - Assists co-workers with unique scenarios prior to escalation to the Dispute Resolution Specialist II and/or Manager. - Provide escalated research, troubleshooting and remediation of issues. - Complete required Visa Basic Dispute Resolution training. Check for any duplicates: "Be involved..." vs "Be involved". Keep. Now qualifications: "Education/Experience: Associates degree preferred, training normally acquired through high school education or equivalent relevant work experience. 2+ years of banking experience required. Regulation E error resolution experience preferred." We could split into list items? It's not a list but we can put as
or
- . The rule: Use
- for any list of duties/requirements/benefits. Qualifications is a requirement list; we can treat as list. So we can make
- Associates degree preferred, training normally acquired through high school education or equivalent relevant work experience.
- 2+ years of banking experience required.
- Regulation E error resolution experience preferred. Now skills: list after "Skills:" then many items separated by periods. Let's extract: - Maintains knowledge of assigned operations and compliance regulations, analytical and technical skills required to perform the job effectively, including Regulation E, Visa, Zelle Operating Rules, and National Automated Clearing House Association (Nacha) Rules. - Excellent computer skills, including advanced Microsoft Office knowledge. - Excellent oral and written communication skills. - Must be flexible and able to adapt to change. - Ability to work with a significant amount of detailed information in an accurate, timely, and confidential manner. - Advanced communication and organizational skills. - Excellent analytical, problem solving, and decision-making skills. - High level of interpersonal skills to represent the company in a professional manner. - Knowledge of operating procedures and policies. - Ability to understand and carry out instructions furnished in written, oral, or diagram form. - Performs all other duties as assigned. We can make each as
- .
Now benefits: we have two paragraphs: first: "Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements."
Second: "Total Rewards: Competitive health, dental & vision coverage with HSA match 401(k) with employer match + Employee Stock Purchase Plan Generous PTO, paid holidays & parental leave Tuition reimbursement & performance-based bonuses Visit our Total Rewards page to see our full list of benefits"
We need to combine and avoid duplication. Let's list unique benefits:
- Comprehensive healthcare
- Well-being benefits
- Paid family leave
- Generous paid time off
- Banking perks
- Tuition reimbursement
- Employee Stock Purchase Plan
- 401K plan with company match (or 401(k) with employer match)
- Competitive health, dental & vision coverage with HSA match (maybe overlaps with comprehensive healthcare; but we keep both? Might be duplicate. We'll keep as separate items but note overlap. Could combine: health, dental & vision coverage with HSA match. But we have comprehensive healthcare already. To avoid duplication, we could list: Comprehensive healthcare (including health, dental & vision with HSA match). But rule: preserve ALL substantive information; do not invent or summarize away detail. If we combine, we might lose detail about dental & vision and HSA match. Better to keep both but note they may overlap. However we should not invent; we can list both as separate items as they appear in text. The text says "Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match." Then later "Total Rewards: Competitive health, dental & vision coverage with HSA match 401(k) with employer match + Employee Stock Purchase Plan Generous PTO, paid holidays & parental leave Tuition reimbursement & performance-based bonuses". So we have overlapping items: healthcare vs health, dental & vision with HSA match; 401K plan with company match vs 401(k) with employer match; tuition reimbursement appears twice; Employee Stock Purchase Plan appears twice; generous PTO appears twice; paid holidays & parental leave appears; performance-based bonuses appears.
We should preserve all substantive information; we can list each distinct benefit as mentioned, but avoid exact duplicates? The rule: "Preserve ALL substantive information; do NOT invent or summarize away detail." If we deduplicate, we might be summarizing away detail (removing duplicate mention). But duplicates are not substantive new info; they are repeats. It's probably okay to deduplicate to avoid redundancy, as long as we don't lose any unique benefit. The duplicates are same benefit mentioned twice; we can keep one instance. That's not summarizing away detail; it's removing redundancy. I'd deduplicate.
Thus unique benefits list:
- Comprehensive healthcare
- Well-being benefits
- Paid family leave
- Generous paid time off
- Banking perks
- Tuition reimbursement
- Employee Stock Purchase Plan
- 401K plan with company match (or 401(k) with employer match) – we can phrase as "401(k) plan with employer match"
- Competitive health, dental & vision coverage with HSA match (maybe separate from comprehensive healthcare; but we could note that comprehensive healthcare may include that; but to preserve detail we keep both)
- Paid holidays
- Parental leave
- Performance-based bonuses
We also have "Generous PTO, paid holidays & parental leave" already covered.
Thus final benefits list items.
Now construct HTML.
We'll have:
About the role
First Mid’s Disputes team is a fast-paced, collaborative environment that works with various internal and external customers. The Dispute Resolution Specialist I works all dispute types, understands the regulatory requirements within the division, and applies their technical skills and critical thinking to accomplish complex tasks. The Dispute Resolution Specialist I assists the Dispute Resolution Specialist II as directed. The position processes daily reports and work queues. The Dispute Resolution Specialist I is responsible for providing quality customer service in an operations environment focused on accurate and timely processing.
Responsibilities
- Comprehensive understanding of the dispute tracking software.
- Take all required training to become familiar with Regulation E and dispute rules.
- Monitors and processes a high volume of dispute claims for debit card, ACH, ATM, and Zelle transactions.
- Researches, resolves, and posts adjustments for dispute claims within required timeframes.
- Be involved in all initial stages of the dispute and chargeback lifecycle, including case initiation and evidence gathering, merchant contact and chargeback.
- Conduct phone interviews with customers,