Dispute Analytics Representative

Overview

The Dispute Analytics Representative is responsible for monitoring and analyzing dispute volumes to identify and research emerging trends. A core focus involves collaboration with Global Network partners to implement strategies aimed at reducing dispute ratios as well as actively managing and evaluating risk and customer-impacting issues, ensuring that all findings are accurately reported to management.

Responsibilities

• Completes manual adjustments, provides support to the Disputes production team, and assists with special projects as needed
• Reviews disputed transactions to identify trends for the purpose of partner education and identifying potential Risk Supervision Entities (RSE)
• Discusses identified trends—in conjunction with Dispute Policy and Operating Regulations—and communicates root cause analysis with observations and recommendations on best practices for reducing dispute volume on Partner Review calls
• Compiles reports and performs in-depth dispute case reviews for identified partners

Qualifications

• High school diploma, GED or equivalent certification
• At least 2 years of experience in credit card disputes processing, investigations or analytics

Preferred Qualifications

• Associate’s or Bachelor's Degree in Business, Finance or Marketing
• 4+ years of experience in credit card disputes processing, investigations or analytics

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Application Information

No applications are currently available for this role. See our full list of available jobs.

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE), including disability/vet.

Contact Information

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.