Dispute Analyst I
Space Coast Credit Union · Melbourne, FL · 2 days ago
Hybrid$22.17–$23.48/hrFull-time
Dispute Analyst I Key Responsibilities
- Responds to member inquiries related to fraud and merchant disputes.
- Identifies and prevents fraudulent activity.
- Interprets and applies dispute resolution regulations and guidelines.
- Reviews documentation and processes reports.
- Reconciles accounts and executes other vital tasks.
Dispute Analyst I Requirements
- 1 to 3 years of prior experience in credit and debit card services or a similar field.
- Basic proficiency with Microsoft Office.
- Fraud disputes and/or merchant disputes processing preferred.
- Completion of Visa’s Introduction to Dispute Resolution or equivalent preferred.
- Proficient understanding of Visa Operating Rules and Visa Claims Resolution guidelines.
Pay
Starting Salary: $22.17 - $23.48/hour or $46,130 - $48,847/year
Bonus Opportunity: Eligible for ONE SCCU Annual Bonus.
Schedule
Work Schedule: Monday – Friday: 10:00 a.m. - 7:00 p.m.
Rotating Saturdays: 9:00 a.m. - 3:00 p.m.
Benefits
- Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
- Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
- Education Support: Tuition reimbursement after one year of service.
- Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
- Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!