Dispensary Supervisor- Sycamore Township

Position Summary

The Dispensary Supervisor is responsible for leading daily retail operations while ensuring full compliance with all Ohio Division of Cannabis Control (DCC) regulations. This position serves as the Manager on Duty during assigned shifts and is responsible for coaching employees, driving sales performance, maintaining inventory accuracy, supporting customer service initiatives, and creating a culture centered around accountability, teamwork, and operational excellence.

Success in this role requires balancing compliance, guest satisfaction, leadership, and business performance.

What You'll Do

• Lead the Team
• Coach, develop, and motivate Budtenders
• Conduct daily shift huddles focused on sales, promotions, compliance, and service
• Deliver real-time coaching using observation and feedback
• Aid with, onboarding, and training new employees
• Foster a positive, inclusive, and high-performance culture
• Recognize employee achievements while addressing performance concerns professionally

Delivering an Exceptional Guest Experience

• Ensure every guest receives friendly, educational, and compliant service
• Resolve customer concerns quickly and professionally
• Support sales initiatives while maintaining ethical cannabis recommendations
• Promote loyalty enrollment, customer education, and product knowledge
• Monitor wait times and customer flow throughout the day

Drive Operational Excellence

• Open and close the dispensary following company SOPs
• Supervise daily cash handling and register accountability
• Maintain merchandising standards and compliant promotional displays
• Coincide with Inventory Management on cycle counts and discrepancy investigations

Compliance & Risk Management

• Maintain strict compliance with: Ohio Revised Code Chapter 3780, Ohio Administrative Code 1301:18, Division of Cannabis Control regulations, Metrc inventory requirements, Company Standard Operating Procedures

Responsibilities include:

• Customer ID verification
• Purchase limit monitoring
• Secure product handling
• Incident documentation
• Inventory discrepancy reporting
• Employee compliance coaching
• Audit preparation
• Security awareness and loss prevention

Business Performance

• Partner with leadership to improve store performance by monitoring: Average Order Value (AOV), Units Per Transaction (UPT), Loyalty enrollment, Customer satisfaction, Labor efficiency, Inventory accuracy, Sales trends, Employee productivity

Performance Expectations (KPIs)

• Successful Supervisors consistently demonstrate: Guest Experience Guest Satisfaction Score: 95% or higher, Google Review engagement, Professional conflict resolution, Exceptional customer service observations, Sales Performance Support store Average Order Value goals, Support Units Per Transaction goals, Coach effective product recommendations, Increase attachment sales through education, Operational Excellence Inventory accuracy, Timely completion of operational checklists, Accurate cash handling, Daily inventory discrepancy follow-up, Zero preventable compliance violations

Leadership

• Complete weekly coaching sessions
• Conduct daily team huddles
• Achie 95%+ employee training completion
• Maintain positive employee engagement
• Develop future leaders through coaching

Requirements

• Required Minimum age of 21 years
• High School Diploma or GED
• Minimum two years of retail leadership experience
• Excellent communication and conflict resolution skills
• Strong organizational abilities
• Ability to multitask in a fast-paced environment

Preferred

• Cannabis dispensary leadership experience
• Dutchie POS experience
• Metrc inventory management experience
• Inventory control experience
• Scheduling experience
• Experience leading teams of 10+

Physical Requirements

• Ability to stand and walk for extended periods
• Lift up to 25 pounds
• Work evenings, weekends, and holidays
• Navigate a secure retail environment

Compliance Requirements

• Background investigation
• Fingerprinting
• Required Compliance Training
• Continued adherence to all state cannabis regulations

Schedule

• Flexible availability required including evenings, weekends, and holidays

Benefits

• Leadership Competencies
• Our supervisors lead with: Integrity, Accountability, Respect, Adaptability, Professionalism, Continuous Improvement, Customer Focus, Team Development, Career Growth
• The Garden is committed to promoting from within. Successful Supervisors may advance into: Assistant General Manager, Inventory Manager, General Manager, Regional Leadership, Corporate Operations & Training

Equal Opportunity Employer

The Garden Dispensary is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace where every employee has the opportunity to grow and succeed.