Dispensary Supervisor- Sycamore Township

Position Summary

The Dispensary Supervisor is responsible for leading daily retail operations while ensuring full compliance with all Ohio Division of Cannabis Control (DCC) regulations.

What You'll Do

• Lead the Team
• Coach, develop, and motivate Budtenders
• Conduct daily shift huddles focused on sales, promotions, compliance, and service
• Deliver real-time coaching using observation and feedback
• Aid in, onboarding, and training new employees
• Foster a positive, inclusive, and high-performance culture
• Recognize employee achievements while addressing performance concerns professionally
• Delivering an Exceptional Guest Experience
• Ensure every guest receives friendly, educational, and compliant service
• Resolve customer concerns quickly and professionally
• Support sales initiatives while maintaining ethical cannabis recommendations
• Promote loyalty enrollment, customer education, and product knowledge
• Maintain wait times and customer flow throughout the day
• Drive Operational Excellence
• Open and close the dispensary following company SOPs
• Supervise daily cash handling and register accountability
• Monitor inventory movement, replenishment, quarantined inventory, and vault organization
• Complete daily operational checklists
• Maintain merchandising standards and compliant promotional displays
• Collaborate with Inventory Management on cycle counts and discrepancy investigations
• Compliance & Risk Management
• Maintain strict compliance with:
• Ohio Revised Code Chapter 3780
• Ohio Administrative Code 1301:18
• Division of Cannabis Control regulations
• Metric inventory requirements
• Company Standard Operating Procedures
• Responsibilities include:
• Customer ID verification
• Purchase limit monitoring
• Secure product handling
• Incident documentation
• Inventory discrepancy reporting
• Employee compliance coaching
• Audit preparation
• Security awareness and loss prevention
• Business Performance
• Partner with leadership to improve store performance by monitoring:
• Average Order Value (AOV)
• Units Per Transaction (UPT)
• Loyalty enrollment
• Customer satisfaction
• Labor efficiency
• Inventory accuracy
• Sales trends
• Employee productivity

Requirements

• Minimum age of 21 years
• High School Diploma or GED
• Minimum two years of retail leadership experience
• Excellent communication and conflict resolution skills
• Strong organizational abilities
• Ability to multitask in a fast-paced environment

Preferred

• Cannabis dispensary leadership experience
• Dutchie POS experience
• Metric inventory management experience
• Inventory control experience
• Scheduling experience
• Experience leading teams of 10+ employees

Physical Requirements

• Ability to stand and walk for extended periods
• Lift up to 25 pounds
• Work evenings, weekends, and holidays
• Navigate a secure retail environment

Compliance Requirements

Employment is contingent upon successfully completing all requirements established by the Ohio Division of Cannabis Control, including:

• Background investigation
• Fingerprinting
• Required Compliance Training
• Continued adherence to all state cannabis regulations

Schedule

Flexible availability required including evenings, weekends, and holidays

Benefits

• Leadership Competencies
• Integrity
• Accountability
• Respect
• Adaptability
• Professionalism
• Continuous Improvement
• Customer Focus
• Team Development
• Career Growth
• The Garden is committed to promoting from within.
• Successful Supervisors may advance into:
• Assistant General Manager
• Inventory Manager
• General Manager
• Regional Leadership
• Corporate Operations & Training

Equal Opportunity Employer

The Garden Dispensary is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace where every employee has the opportunity to grow and succeed.