Dispensary Supervisor-Framingham

Job Summary

The Dispensary Supervisor assists with the day-to-day operations of the dispensary (retail store) and provides support for the management team. This position is responsible for maintaining best-in-class customer service while ensuring compliance to all applicable regulations and company standards.

Primary Responsibilities

• Provide best-in-class customer service to customers
• Follow and uphold established policies for sales and customer service to ensure customer satisfaction
• Maintain in-depth knowledge of all products and strains in the store as well as industry-wide product knowledge, and train and share that knowledge with other members of the team
• Aid in monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Assistant Manager and General Manager
• Aid all Dispensary Associates in the consultation of all customers to ensure that the employee is informed of the right product choices by being knowledgeable of how different methods of cannabis consumption affect customers differently
• Complete and appropriately delegate tasks assigned during scheduled shift, including: Correct cash handling, Accurate use and maintenance of the Point of Sale (POS) system, Accurate and timely data entry in both the POS system and inventory tracking system, Assistance in verifying order deliveries for accuracy, Ensure adherence with security measures and safety compliance, Maintenance of an organized and clean store, Management of visitor log, End-of-day daily update emails, Ensure accuracy with the vault
• Work with the Management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations
• Daily activities, maintenance, and data collection for any reported issues and/or complaints
• Open and closing procedures
• Aid with the onboarding and training of new staff in partnership with the management team

Job Requirements

• Cannabis experience required
• Must be at least 21 years of age
• Strong retail math skills required
• High school diploma or general education degree (GED)
• 2+ years in a supervisory or management role in a retail setting, specifically with POS business operations
• Exceptional customer service skills
• Knowledge of basic computer skills
• Positive attitude, team player and strong work ethic
• Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
• Excellent organization and time management skills
• Focused, pay close attention to detail
• Ability to internalize training and follow instructions
• Ability to communicate clearly and effectively

Physical Demands

While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds.

About Us

At Dutchess, we are setting new standards for service, innovation, and customer satisfaction in every interaction. We are the crown jewel of cannabis!

EEO Statement

Rubino, LLC and its subsidiaries is an equal opportunity employer and celebrates the population of differences. We do not discriminate in our hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.